Client Services Rep - A

Benefit Service Representative (Hybrid)

Roanoke, VA (Hybrid) $17.50 per hour

We are seeking a dependable and customer-focused Benefit Service Representative to join our team. In this role, you will handle incoming calls and provide assistance to subscribers, providers, and group administrators regarding their benefits and claims.

Training: 4–5 weeks

Monday–Friday, 8:00 AM – 5:00 PM

Post-Training (Hybrid):

Monday–Thursday: shifts between 8:00 AM – 6:00 PM

Research and resolve claim issues

Process claim corrections and monitor adjudication adjustments

Document all calls and enter detailed notes in the system

Minimum 1 year of customer service experience

Comfortable working in a fast-paced, call-center environment

High School Graduate / GED required

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

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