Terminal Manager - VA
$80k - $85kFull-time
Lead the Operation. Drive Results. Build a Winning Team.
We're partnering with a rapidly growing organization in the home delivery and logistics space that has built its reputation on delivering exceptional customer experiences. This is an opportunity for an experienced operations leader who thrives in fast-paced environments and enjoys building high-performing teams.
As Terminal Manager, you'll own the success of an entire delivery hub—from warehouse operations and delivery execution to contractor partnerships, financial performance, and customer satisfaction. You'll have the opportunity to influence business results, improve processes, develop people, and create a culture centered around accountability and service excellence.
If you've successfully led final mile delivery operations and know how to balance service, cost, quality, and team performance, this is the type of role where your impact will be seen immediately.
Why This Opportunity Is Different
Unlike many logistics leadership positions that focus solely on warehouse operations, this role provides ownership of the complete customer delivery journey.
You'll have:
Ashland, Virginia
This position is primarily onsite and requires regular presence in both warehouse and field operations. Weekly ride-alongs with delivery teams are expected to support coaching, quality assurance, and customer satisfaction initiatives.
Physical Requirements
View email address on apply.jobadder.com
About TAPP Workforce Solutions
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients’ teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.
We're partnering with a rapidly growing organization in the home delivery and logistics space that has built its reputation on delivering exceptional customer experiences. This is an opportunity for an experienced operations leader who thrives in fast-paced environments and enjoys building high-performing teams.
As Terminal Manager, you'll own the success of an entire delivery hub—from warehouse operations and delivery execution to contractor partnerships, financial performance, and customer satisfaction. You'll have the opportunity to influence business results, improve processes, develop people, and create a culture centered around accountability and service excellence.
If you've successfully led final mile delivery operations and know how to balance service, cost, quality, and team performance, this is the type of role where your impact will be seen immediately.
Why This Opportunity Is Different
Unlike many logistics leadership positions that focus solely on warehouse operations, this role provides ownership of the complete customer delivery journey.
You'll have:
- Direct influence over operational strategy and execution
- Significant autonomy to improve performance and processes
- Leadership responsibility across warehouse, transportation, and contractor operations
- Exposure to executive leadership and business decision-making
- Opportunity to build and develop a growing team
- A stable, established operation with continued expansion plans
- A customer-focused environment where service excellence matters
- Lead all terminal operations with accountability for safety, service, quality, and cost
- Recruit, develop, and manage independent contractor delivery teams
- Drive operational excellence through KPI monitoring and continuous improvement
- Oversee inbound freight, staging, deluxing, repairs, returns, claims, and outbound delivery execution
- Ensure next-day delivery readiness through auditing and operational planning
- Maintain high levels of on-time delivery performance and customer satisfaction
- Conduct ride-alongs and field observations to coach teams and improve service quality
- Monitor routes and delivery execution in real time
- Develop labor plans that align staffing with operational demand
- Manage budgets, productivity, utilization, and profitability targets
- Create a culture of accountability, safety, and continuous improvement
- Partner cross-functionally to resolve operational challenges and improve performance
- 5+ years of final mile or last mile delivery leadership experience
- 3–5+ years managing distribution, transportation, or logistics operations
- Experience recruiting, developing, and managing independent contractor delivery teams
- Proven success leading large teams in fast-paced environments
- Experience managing operational KPIs and performance metrics
- Furniture delivery experience strongly preferred
- Home delivery or white-glove delivery experience
- Bachelor's degree in Business, Supply Chain, Operations, or related field
- Warehouse Management Systems (WMS)
- Microsoft Excel, Outlook, and reporting tools
- Operational performance analysis and KPI management
- Budget management and financial oversight
- Strong communicator and relationship builder
- Highly organized and process-driven
- Customer-focused decision maker
- Hands-on leadership approach
- Ability to coach, mentor, and develop teams
- Strong ownership mentality
- Salary: $80,000 – $85,000 annually
- Full-Time Position
- Onsite Leadership Role
- Comprehensive Benefits Package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Program
- Life Insurance
- Paid Time Off
- Paid Holidays
Ashland, Virginia
This position is primarily onsite and requires regular presence in both warehouse and field operations. Weekly ride-alongs with delivery teams are expected to support coaching, quality assurance, and customer satisfaction initiatives.
Physical Requirements
- Ability to lift up to 75 lbs regularly and up to 100 lbs with assistance
- Ability to stand and walk for extended periods
- Frequent bending, stooping, reaching, pushing, and pulling
- Ability to work in a fast-paced warehouse environment
- Flexibility for occasional extended hours and weekend support as business needs require
View email address on apply.jobadder.com
About TAPP Workforce Solutions
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients’ teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.
Vacancy posted 12 days ago
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