Customer Service Representative - State Farm Agent Team Member

Customer Service RepresentativeBenefits: As a Valued Agent Team Member you will enjoy…Hourly Pay + Commission and BonusesMedical, Dental & Vision BenefitsSimple IRA Retirement Plan with Company MatchTerm Life Insurance (if eligible)Paid Time Off (10-15 days paid and 50 hours unpaid)Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees coveredRegular professional development - twice a month trainings + mentorshipCareer incentives - opportunities to earn extra PTO, travel, swag and morePersonal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates youComfortable office perks - free snacks, coffee and a personalized workspacePurpose-driven work - help people understand and protect what matters mostWhat We're Looking ForWe're looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.A Strong Candidate Will Bring The Following Qualifications And Traits:Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)Exceptional communication and problem-solving skillsAbility to manage 50+ customer interactions daily across phone, email, text, and walk-insHigh attention to detail and strong organizational habitsAbility to remain calm, empathetic, and professional in challenging customer situationsSelf-motivated with a team-oriented, high-performance mindsetKey ResponsibilitiesOwn the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visitsQuickly identify customer needs and proactively resolve questions, concerns, or problemsHandle upset or concerned customers with empathy and professionalism, clearly communicating the "why behind the what"Manage and follow up on all underwriting memos to ensure timely policy processingMaintain detailed and accurate customer records within agency systemsProactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)Support customer retention and satisfaction efforts at every customer touchpointMaintain an organized, welcoming, and professional front office environmentWhy Choose a Career with Allen State Farm Insurance?No nights or weekends - and we keep it fun with Casual FridaysWoman-owned & family-run - with a relationship-first cultureThis isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.Compensation StructureBase Pay (without commission, no prior experience) = $36,400Average Salary (with commission) = $54,600Top Earners (with commission) = $76,000+