Warehouse Associate Lead

Job Description

Job Overview

As a Warehouse Associate Lead, you will be responsible for assisting the management team in mentoring and leading Warehouse Associates in a safety-focused manner. The Warehouse Lead will be equipped with the knowledge and problem-solving skills necessary to effectively address and resolve a wide range of customer concerns, ensuring a positive experience and maintaining AFW's high standards of service and satisfaction. The ideal Warehouse Associate Lead demonstrates strong leadership and excellent problem-solving skills. They must also be able to multitask in a fast-paced, dynamic environment.

Job Responsibilities & Duties

Typical duties include but are not limited to:

• Responsible for assisting the warehouse, facility, store, and managers in the successful and timely flow of production work.
• Addresses customer concerns and resolves issues promptly and professionally.
• Coordinates the training of new employees and ensures that current employees are receiving ongoing training, including product handling and tie-down procedures.
• Verify all customers receive the correct merchandise according to sales ticket.
• Ensure accurate completion of required forms and documentation.
• Accurately read and interpret reports, sales tickets, and UPC labels.
• Helps improve the operational systems, processes, and policies in support of the organizational mission.
• Helps create schedules, approve payroll, and assign duties to employees when necessary.
• Assign tasks and responsibilities appropriately to ensure efficient workflow and accountability.
• Fosters a collaborative, communicative, and team-oriented culture.
• Communicates clearly and professionally with team members and leadership.
• Maintains warehouse cleanliness to avoid damage of products entering and leaving the facility.
• Demonstrate strong commitment to AFW's safety policies and procedures, actively promoting safety awareness throughout the team.
• All other duties assigned by the management.

This position helps supervise 5-20 employees. This position is supervised directly by the Customer Pickup Manager

Job Requirements

• Previous warehouse experience/knowledge is required. Preferably has coaching, management, or leadership skills/experience.
• Excellent interpersonal and customer service skills.
• Ability to be trained in the correct use of personal protective equipment (PPE) and tools.
• Ability to operate a company owned motor vehicle.
• Have a strong independent work ethic.
• Excellent organizational skills and the ability to demonstrate attention to detail and accuracy.
• Sense of ownership and pride in your performance and its impact on AFW's success.
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Basic computer skills required.
• Familiarity with Microsoft Office (Outlook, Word, PowerPoint, Excel, etc)
• Experience with STORIS and preferred.

Education & Experience

• High school diploma or GED preferred.
• Previous warehouse experience required.
• Previous leadership/management/or coaching experience preferred!

Compensation

• Pay rate: Starting at $18.00/hour and up depending on experience.
  • Pay grade B: $16.00 - $29.71
• At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision), 401k matching, and more!

Physical Demands

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Ability to move, lift, carry, push, pull, and place objects weighing 50-100lbs
• Able to work shifts that are 8-12 hours long.
• Ability to work 0 to 35 feet above the ground.
• Able to work in various weather conditions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Work Environment

• Fluorescent Lighting
• Concrete Flooring
• Climate affected by outside conditions
• Considerable exterior noise
• Extreme temperature fluctuations in the warehouse

If you want to know more about American Furniture Warehouse and what we do click on the link below!

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse - an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!