Senior Director, Enterprise Risk Management

Senior Director, Enterprise Risk Management

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates? As part of Enterprise Risk Management (ERM), you’ll work with talented associates to provide oversight and guidance for our risk assessment programs and our risk and risk mitigation methodology that ensure our businesses effectively manage risk.

Enterprise Risk Management is a critical function within the firm’s second line of defense that establishes the bank’s approach to risk management and ensures adherence to strong risk management practices across the organizations. We are seeking a Senior Director to join the Enterprise Risk Management (ERM) organization to support our efforts to transform Risk Management, including reimagining methodology design, process execution, risk metrics strategy, and technology enablement in a world of agentic AI. The Senior Director will have the opportunity to apply risk management and analytical skills to some of our highest profile Risk Management projects, including implementing solutions to ensure Capital One’s continued stability and success. This includes bringing unique perspectives and experiences to help us be rigorous, curious, and creative, as well as enabling our organizations to maintain a sustainable and holistic risk profile in order to deliver superior products while also protecting our customers.

This leader must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong problem solving and analytical skills, attention to detail, process/project management capability, and results driven competencies are essential to succeeding in this role. This individual should feel comfortable working with quantitative and qualitative information and can move from the “gray” area to grounded recommendation in an organized and transparent manner.

Primary Roles and Responsibilities

• Actively lead our strategic approach to transform Risk Management: This will include:
  • Identify opportunities to improve our Risk Management processes and execute well-managed change to strategies, methodologies, governance, and reporting elements
  • Synthesize and elevate information to executive levels
  • Leverage data, metrics, and analysis to create a comprehensive approach to monitoring our process improvement strategies as they move through the organization
  • Manage ambiguity and consistently seek to drive clarity amongst team, partners and key stakeholders.
  • Craft storylines that clearly articulate findings, insights, and recommendations.
  • Directly liaise and communicate with senior leadership to move the organization to action.
• Thought Partnership: Develop and maintain relationships with key business leaders to enable improved decision-making around go-to-market strategy.
• Team Leadership: Manage, mentor and support the development of less experienced associates on the team.
• Internal Leadership: Responsible for helping to lead and drive internal initiatives including but not limited to recruiting, staffing, diversity & inclusion, social activities, etc.

Competencies

The ideal candidate will be a seasoned risk management professional with strategic leadership skills, and a proven ability to operate effectively in a complex, highly-regulated environment. Candidates should have a passion for leading risk management frameworks that improve our ability to be well managed and ensure we have a best in class enterprise risk strategy.

• Leadership:
  • Able to lead a team through change to drive a culture of strong risk management.
  • Highly collaborative, energetic, results-oriented, and entrepreneurial in nature.
  • Approaches risk management with a forward lean and an orientation towards innovation.
  • Understands and embraces the power of technology, analytics, and automation to drive error-free execution from a second line perspective.

• Strong Business Judgment:
  • Able to employ judgment and experience to make rapid and complex decisions.
  • Able to influence and build consensus among peers and senior leaders leveraging sound logic and intellectual horsepower.
  • Able to identify critical issues and to resolve them quickly.

• Communication:
  • Able to identify critical issues and to resolve them quickly.
  • Exhibits leadership presence with highly developed interpersonal, presentation, and communications skills (written and oral).
  • Communicates easily at all levels of the organization, as well as with external parties including regulators and consultants.
  • Has good knowledge of the regulatory landscape in the financial industry and an ability to interact regular with the multiple Federal banking regulators with jurisdiction over Capital One.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• Bachelor's degree or military experience
• At least 5 years of risk management experience
• At least 5 years of experience in financial service
• At least 5 years of experience in people management

Preferred Qualifications

• At least 5 years experience working with regulatory requirements governing risk management in Financial Services
• At least 6 years of experience leading risk programs, projects, or initiatives across an organization
• At least 10 years of experience in financial services / banking
• At least 8 years of experience in people management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $217,000 - $247,700 for Sr. Director, Risk Management
McLean, VA: $238,700 - $272,400 for Sr. Director, Risk Management
Richmond, VA: $217,000 - $247,700 for Sr. Director, Risk Management
Riverwoods, IL: $217,000 - $247,700 for Sr. Director, Risk Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).