Digital Marketing Account Manager

Account Manager

We're looking for an experienced Account Manager who is genuinely excited about digital marketing and ready to own a roster of client accounts, managing them independently at a real agency.

The Role

As an Account Manager, you'll be embedded in our agency's day-to-day operations, managing client accounts and serving as the primary point of contact for the clients on your roster. You'll be trusted to manage your accounts with minimal oversight, while collaborating closely with our broader team.

Client & Account Management

• Own client relationships and serve as the main point of contact on your accounts
• Lead client calls, presenting performance and strategy with confidence
• Maintain organized client documentation, notes, and project files
• Manage onboarding processes for new clients and projects

Project Management & Organization

• Independently manage timelines, deliverables, and priorities across multiple accounts
• Create, assign, and track tasks to keep deliverables on schedule
• Keep shared folders, client files, and internal resources clean and up to date
• Proofread internal and client-facing documents with a sharp eye for detail
• Review automations, websites, and workflows to ensure quality and flag issues

Tracking & Performance

• Oversee performance on multiple platforms
• Build and deliver client-facing reporting and performance documentation
• Maintain internal hubs and system documentation

Sales & Growth

• Identify opportunities to expand or upsell services within existing accounts
• Support the sales process on new accounts when needed, from pitch support to onboarding