Client Support Specialist

Client Support Specialist

Victor, New York

The Client Support Specialist's primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system. This includes desktop support, application support, network access, printing, training, and other support as needed. This role also assists with projects and initiatives following the company's IT strategy.

Core responsibilities include, but are not limited to:

• Installing, configuring, monitoring, and deploying desktop hardware/software
• Managing the IT Ticket System
• Investigating and resolving infrastructure issues and escalated support requests
• Updating software/hardware with the latest patches
• Desktop and printing performance optimization
• Providing training for software applications
• Providing effective mobile systems access
• Assisting in maintaining the local area networks
• Assisting in providing backup and recovery operations
• Assisting in supporting telecommunications operations
• Staying current on IT trends and news
• Promoting and training the business community on IT best practices

Requirements

• Education: A.A.S. Information Technology or two years of equivalent experience
• Experience: Entry level up to one year of experience
• Knowledge of AD, latest Windows OS, desktop hardware (HP, Microsoft), iOS, Apple iPhone and iPad, basic networking, printing, MS Office, Outlook, Project, Visio, Adobe Acrobat, Bluebeam, Skype for Business, Teams, Citrix XenApp, Endpoint Security
• Willing and able to travel as necessary to offices and job site locations
• Ability to provide 24 hours per day, 7 days a week coverage

Compensation

The minimum and maximum hourly pay that O'Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $24.00 to $27.00 an hour. It is important to O'Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O'Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account.

Equal Opportunity

O'Connell is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws. The Company will recruit, hire, train and promote all persons without regard to race, color, creed, sex (including pregnancy), religion, national origin, age, marital status, sexual orientation, gender identity or expression, genetic information, physical or mental disability, citizenship or immigration status, military or veteran status, or any other protected class in accordance with applicable federal, state, or local laws.