BRANCH MANAGER

Position Summary


The CraneWorks Branch Manager will be responsible for all personnel matters of the branch including but not limited to hiring, supervising, evaluating staff performance, and identifying training needs. This individual will monitor assets, adhere to, and interpret Company policies and procedures, and create and propose procedures to the CraneWorks General Manager. The Branch Manager will evaluate methods to improve workflow, exercising discretion and independent judgment. All CraneWorks Branch Managers will be engaged in workflow supervision and methods, evaluation of branch operations procedures, and analysis to ensure appropriate overall operation. The Branch Manager will lead by example motivating their team to produce and perform at the highest level and will continuously strive to improve the operations and profitability of the branch. The Branch Manager will demonstrate and reinforce the core values of the company: Safety, Service, Excellence.

Operations Management Duties & Responsibilities:

• Promptly respond to accidents/incidents and properly conduct preliminary fact-finding investigations. Report all accidents/incidents promptly to CraneWorks Safety Director

• Assign primary duties and daily tasks to subordinates actively managing work progress and staff

• Assists in the completion of staff duties (i.e., scheduling, administration and inventory, etc.)

• Fully understand the Visual Dispatch program utilizing all the program's functions and capabilities to conduct daily business

• Work with Service Manager to troubleshoot service repair issues.

• Perform daily yard and office inspections and insure facilities are clean and organized

• Conduct daily huddle with dispatch to ensure all daily activities are completed and plans are prepared for the following business day's tasks

• Organize and oversee weekly yard/equipment inspections and address any deficiencies

• Foster teamwork between CraneWorks and RentalWorks

• Attend and participate in weekly CraneWorks Safety meetings

• Conduct branch meetings covering important problematic areas and identify areas to be improved

• Schedule workers according to business demands and economic climates

• Establish guidelines, performance expectations, and goals for branch CW employees

• Provide feedback and periodically evaluate employee performance, conduct annual reviews

• Provide advice and counseling and/or instruction to staff members. Consult with Human Resources and CW GM prior to executing disciplinary measures

• Train, evaluate, and follow-up with employees

• Implement & enforce all CW/RW policies and procedures

• Cooperate and work harmoniously with all departments including all levels of Management.

• Complete administrative functions (i.e., time approvals, contracts, cash drawers, track staff members' attendance, etc.).

• Maintain current and accurate records and ensure safe and compliant work practices

• Understanding of Profit & Loss for branch

Requirements

Sales Management Duties & Responsibilities:

• Have a complete understanding of pricing, proposal procedures, and execute accordingly

Consult and make recommendations to prospects and clients of resources provided by RW & CW

• Coach, motivate, and develop sales team's ability to serve their customers

• Foster team environment enabling team to capture new business and serve customers at a high level

• Willing to challenge the team and hold them accountable

• Manage sales plans, budgets, metrics, dashboards, pipeline/forecast, product mix, sales process and CRM

• Must be competitive, passionate, and driven to serve others

• Must be comfortable in various environments from the boardroom to the jobsite.

• Develop relationships across various groups of stakeholders

• Must be eager to learning and teaching new strategies for personal and professional growth

Qualifications & Skills:

• Knowledge of mobile cranes and crane load charts

• Experience using 3d Lift Plan programs

• Understands and monitors fleet utilization

• Strong analytical ability

• Excellent communication skills

• Outstanding organizational and leadership skills

• Problem-solving aptitude

• Proven experience as a Manager

Education & Experience:

• High School Diploma or equivalent required

• Bachelor's degree preferred

• 5 years of management experience preferred

License & Certification

• Valid Driver's License with acceptable driving record

• Class A CDL preferred

• NCCCO or equivalent preferred

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. The ability to drive at night is required. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 25 pounds

• Must be able to climb on and off heavy mobile equipment safely

• Frequently walk on uneven surfaces, including natural ground in varying weather conditions

• Regular and predictable attendance is required

Travel Requirements:

• Overnight travel is required