Operations Associate

About the Role

360 CHICAGO is seeking an enthusiastic, reliable, and team-oriented Operations Associate to join our guest experience team. As an Operations Associate, you’ll be a key ambassador for one of Chicago’s most iconic attractions, supporting day-to-day operations, ensuring a smooth flow of guests through the space, and upholding our brand standards for safety, cleanliness, and hospitality.

Responsibilities

• Greet and assist guests with a welcoming and informative attitude.
• Operate ticket scanning and entry systems.
• Monitor exhibit and attraction areas for guest safety and cleanliness.
• Support the TILT ride operations, ensuring all safety protocols are followed.
• Help maintain queue lines and crowd flow during peak times.
• Collaborate with the guest services and security teams to provide a seamless guest experience.
• Respond to guest inquiries and resolve minor concerns on the spot.
• Assist in setup and breakdown of daily operations and occasional special events.
• Adhere to all company policies and procedures, including dress code and communication standards.

Qualifications

• Prior experience in attractions, hospitality, or customer service preferred but not required.
• Positive attitude and strong interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable standing and walking for long periods and working at heights.
• Must be punctual, professional, and a dependable team player.
• Flexible schedule — weekends, holidays, and evening shifts may be required

Physical Requirements

• Must be able to lift up to 25 lbs.
• Comfortable working on a high floor (94th floor) with frequent elevator use.
• Able to be on feet for extended shifts.

Perks & Benefits

• Free admission for you and guests
• Discounts at the gift shop and café
• Opportunities for advancement within the company
• Unique work environment with amazing city views