Senior Account Manager

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026,Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.Front's Account Management team owns a book of business — and turning that book into revenue is the job. As a Senior Account Manager, you'll run point on Front's largest, most strategic accounts: closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter. This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task.You'll be paired with a Customer Success Manager who keeps the product humming, but the commercial number is yours. Win the renewal, land the upsell, close the multi-year deal. This role is built for a closer who wants a bigger book, bigger deals, and the autonomy to run their territory like a business.What will you be doing?Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quotaRun and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contractsHunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asksBuild the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughtsForecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business aroundSet the standard for the team — your deal strategy and negotiation playbook become what other AMs copyGo toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close fasterRepresent the customer's voice in pricing and packaging conversations — and use it to close bigger dealsWhat skills and experience do you need?5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quotaProven closer — you've run complex, multi-stakeholder negotiations and multi-year contracts and wonTrack record positioning and selling services or premium packages as part of the deal, not a separate askSharp with data — you use usage and health signals to build the business case and know exactly which accounts to pushA negotiator's instincts and the relationship chops to keep the customer close while still pushing for the better dealProcess-driven — you build the systems and playbooks that let you run a bigger book without dropping dealsComfortable partnering with CSMs, Solutions Architects, or technical teams, but never confused about who owns the commercial outcomeFluency with AI tools and a bias toward using them to move faster, think sharper, and automate the repetitiveFront operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.What we offerCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesPaid parental leaveFlexible time off policyFlexibility to work from home Monday and Friday, unless posted as a fully remote roleMental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $170K - $188KLocationChicago, ILEmployment TypeFull timeDepartmentSales & SuccessCompensationOn Target Earnings (70/30 split) $170K – $188KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.