Automotive Service Manager

Automotive Service ManagerIf you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager looking to take that next step in your career, then we are looking for you. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.ResponsibilitiesHire, train, manage and retain service team not limited to advisors and techniciansAbility to listen, communicate effectively and resolve conflict with customers, employee and co-workersMeets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actionsManage and maintain factory standards for warranty claimsMaintain high CSI rating by handling customer complaints immediately and appropriatelyMaintain customer follow up system that encourages repeat and referral businessEstablishes department goals and objectives, measures progress, analyzes results and makes improvements as neededManages required training to comply with manufacturersManage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable departmentQualifications2 - 4 years of management experience in an automotive dealership requiredStrong work-ethic with the ability to work in a fast-paced, results-driven environmentSuccessful experience in automotive retail managementStrong communication and leadership skillsValid and clean driver’s licenseAbility to work extended hours and Saturdays when necessaryStrong focus on providing excellent customer serviceBenefitsMedical, vision and dental insuranceLife Insurance - company paid Basic Life and Voluntary LifeFlexible Spending Accounts for medical and dependent careShort-term and long-term disabilityPaid holidays and vacation401k with company matchEmployee purchase and discount program