Partner Success Manager II

Job Description

Job Description

Description:

Purpose of the Position: The Partner Success Manager (PSM II) is responsible for tactically driving opportunities through the sales cycle for a specific subset of AVANT Trusted Advisors (TAs). These activities are performed primarily via telephone, in-market meetings, and email. The PSM plays a vital partner in guiding the Trusted Advisors through the Avant ecosystem and acts as the primary, day to day contact for the TA’s new opportunities and questions. The PSM will be expected to meet or exceed target quota and KPI metrics. This is a full-time position.

Essential Functions:

• Supports regional Channel Director/Manager and regional TAs including consistent touch points through calls and email regarding funnel and strategic topics with existing Trusted Advisors
• Responsible for sales opportunities from Trusted Advisors; works closely with other teams within Partner Support department in qualification and opportunity management
• Maximizes coverage within a defined market and penetrates organizations with AVANT value and resources, especially with demonstrations to TAs of Pathfinder (AVANT’s Software for IT Decision Makers)
• Initiates and supports onboardings and re-boardings of partners to introduce and reacquaint sellers with available AVANT resources, people and process
• Provides support to Trusted Advisors including follow up, product information, quotations and closures while maintaining a high level of knowledge on all products, programs and promotions
• Manages and maintains funnel via Avant CRM (Salesforce); manages deal records for financial auditing
• Provides sales reporting internally and to Trusted Advisor community
• Serves as primary contact for partner enablement of tools and resources

Qualification Highlights:

• Extremely well organized with strong attention to detail
• Technologically savvy; including high familiarity with Word, Excel, and Salesforce
• Uses logical, practical, and systematic approach to problem solving
• Ability to handle, and simultaneously balance, a wide variety of multiple tasks under short time constraints
• Customer service orientation, including empathetic listening skills, pleasant phone personality, and positive attitude
• Creative problem-solving skills in assessing customer issues, identifying possible solutions, then implementing long-term strategy solutions
• Familiarity with technology categories within the industry, connectivity being a main area of focus
• Thrive in an environment that values high efficiency, personal dependability, and organizational commitment

Requirements:

• Undergraduate degree preferred
• 2-3 years’ experience
• Proven success in consistently achieving goals as PSM or similar work experience
• Can demonstrate expertise in PSM job responsibilities or similar work experience

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave

The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers, and coworkers.