Patient Services Coordinator III - Harbor Pointe OB/GYN

What We Offer At Novant Health, we offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include: Day one medical, dental, and vision coverage Pre‑paid tuition through Future Forward A predictable schedule Paid time off and paid parental leave Retirement savings with company match Well‑being and mental health resources What You’ll Do Provides exceptional front desk and patient registration support by welcoming patients professionally, verifying and updating demographic and insurance information, obtaining required documentation and signatures, and collecting copays or other patient balances accurately. Supports efficient patient flow through scheduling, check‑in, and check‑out functions, including follow‑up appointment scheduling, insurance reverification, charge review, payment posting, daily close processes, and reconciliation of cash and other payments. Performs Epic work queue and revenue cycle support activities, including charge review, claim edits, follow‑up, missing guarantor research, and denial correction to promote timely and accurate charge capture. Partners with providers, coders, and revenue cycle teams to resolve billing and insurance issues and responds professionally to related patient or staff inquiries. Provides general clerical and administrative support by answering telephones, routing calls, documenting messages, filing records, and assisting with other office support duties as needed. Cross‑trains across administrative functions to maintain clinic operations and continuity. Promotes a collaborative, patient‑centered environment through clear communication, teamwork, participation in meetings and process improvement efforts, and consistent demonstration of service excellence, professionalism, sound judgment, and organizational values. What We’re Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments; excellent verbal communication; ability to work with changing priorities; excellent organizational, problem‑solving and critical thinking skills; interaction with individuals of all cultures and levels of authority; maintain confidentiality; function as part of a team; possess initiative; basic medical terminology; high level of EPIC system knowledge; detailed knowledge of multiple payor billing requirements; familiarity with coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Bilingual skills are strongly preferred. The ideal candidate will be able to communicate effectively with patients, families, and team members in both English and Spanish, supporting a welcoming and accessible patient experience. Why Choose Novant Health At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. #J-18808-Ljbffr Novant Health