Captain

At BPG, we are committed to building strong teams across Chicago and surrounding areas through structure, accountability, and opportunity. Opportunities across multiple locations and site types Leadership pathways into supervisory roles Ongoing training and certification support Exposure to residential, commercial, healthcare, and special event security We are always looking for new members to join our team. Our combination of core values, benefits, and team culture makes Benford Protection Group one of the best security companies in the Chicagoland area. We continue to expand our footprint throughout the region, creating new opportunities for those ready to grow with us. Qualifications At least 21 years of age High School Diploma or GED Be able to pass a background check & drug test Detail-Oriented Professional appearance Illinois Security Job Requirements To be considered, candidates should have: Valid PERC Card Valid Driver’s License FOID Card (for armed positions) 20-Hour Unarmed Security Certificate 40-Hour Armed Security Certificate (if applicable) Join Our Team Application Notice: Please complete an online application and a Human Resourse Representatitve will reach out within 3-5 business days. The Captain atBenford Protection Group (BPG) is a senior operational leader responsible for directing the activities of Lieutenants and ensuring the accuracy, accountability, and consistency of security operations across assigned regions. A primary focus of this role is the review and oversight of daily shift reports, logbooks, and operational documentation to ensure information is recorded in full conformance with BPG policies, regulatory requirements, and professional standards. In addition to documentation oversight, the Captain provides leadership in administrative, operational, and training functions, and assumes command responsibilities in the absence of the Executive Director, Operations or Assistant Director, Operations. This position requires advanced knowledge of daily security operations and BPG policies and procedures. General Duties Direct and oversee the work of assigned Lieutenants and ensure effective operational oversight across all assigned divisions. Review daily shift reports, logbooks, and related documentation to ensure accuracy, completeness, and compliance with BPG policies and regulatory standards. Identify trends, deficiencies, or irregularities within reports and determine the need for follow-up, corrective action, or further investigation. Ensure timely resolution and documentation of follow-up actions stemming from report reviews. Coordinate scheduling, assignments, and deployment of supervisory personnel to maintain adequate staffing levels and operational effectiveness. Orient and mentor new supervisory staff regarding reporting standards, documentation expectations, and operational responsibilities. Assume command of departmental operations in the absence of the Director or Assistant Director, overseeing administrative, operational, training, and professional standards functions. Interpret and apply company policies, procedures, and applicable laws or ordinances. Review and evaluate personnel evaluations prepared by subordinate supervisors and provide guidance as needed. Resolve escalated operational issues, employee concerns, and client-related complaints related to security activities or personnel. Oversee security reporting processes and ensure the completion of accurate, comprehensive monthly operational and performance reports. Review, critique, and approve incident and investigative reports; provide training and guidance in report writing and investigative techniques as needed. Advise the Executive Director and Assistant Director of matters requiring attention or corrective action, including reporting deficiencies, staffing concerns, ongoing investigations, and inspection results. Assign overtime and special details as necessary to ensure contractual and operational requirements are met. Support leadership development and training initiatives for supervisory staff. Maintain strong professional relationships with clients, community partners, and external agencies. Attend required training sessions, leadership meetings, and supervisory briefings. Lead by example and foster a professional work environment that promotes Professionalism, Accountability, Communication, and Teamwork (PACT). Perform other related duties as assigned to support organizational effectiveness. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work. Minimum Qualifications High School Diploma or G.E.D. test certificate required. Associate degree preferred. Minimum of 5 years’ experience in security, military, or law enforcement. Minimum of 5 years’ security management experience. 21 years of age at the time of application submission. Must maintain a telephone due to need for 24-hour availability. Knowledge, Skills, Abilities, and Other Characteristics Ability to assess and evaluate situations effectively. Knowledge of laws, regulations, methods, and techniques in area of specialty. Ability to work effectively with a wide range of populations in a diverse community. Ability to identify critical issues quickly and accurately. Ability to provide relevant feedback and information necessary for improving efficiency. Ability to audit and edit daily/weekly reports and forms. Must maintain strict professionalism and confidentiality in dealing with sensitive information. Good verbal and written communication skills; ability to convey information and explain or discuss office policy and procedures with others in person or by telephone. Must be able to multi-task. Ability to effectively understand and communicate in English (verbally and in writing). Highly accountable, reliable, and prompt, with a strong work ethic. Must display exceptional customer service and communication skills. Remain flexible to ever changing environments; adapt well to different situations. Ability to maintain satisfactory attendance and punctuality standard. Neat and professional appearance. Must be able to handle the pressure of working with high volume general public (constantly to occasionally depending on assignment). Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Ability to interpret, adapt, and apply guidelines and procedures. Ability to foster a cooperative work environment. Knowledge of management principles and practices. Demonstrates employee development and performance management skills. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria. Physical Requirements This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Ability to sit at a desk for a large portion of the day. May require periods of walking throughout the facility. Ability to effectively operate and utilize a computer. Must be able to work longer hours based on departmental needs. Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. Occasionally bend/twist at waist/knees/neck to perform various duties. Occasionally lift or carry up to 40 pounds. Run as needed. Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks. Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination. Work in various environments including adverse outdoor conditions such as cold, rain or heat. Constant mental alertness and attention to detail required while setting priorities and following up on assignments. Hiring Requirements Valid PERC card obtained within 90 days of date of hire Valid FOID card Valid state of Illinois drivers’ license Valid 20-hour/40-hour security training certificate Pass a pre-employment drug screen and background check Must be able to work standard hours with occasional weekends and/or evenings Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Benford Protection Group will be hosting various Jobs Fair within the upcoming months here at our Head-Quarters. We would love to see you there. Additional dates include: July 15, 2026 August 5, 2026 August 19, 2026 September 2, 2026 September 16, 2026 September 30, 2026 Time: 10:00am - 2:00pm Location: 7545 S. Western Ave. Chicago, IL. 60620 #J-18808-Ljbffr