Shift Lead Residential Care Specialist

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All programs are trauma‑informed and evidence‑based with the intention of building resilience in our clients (ages 0‑18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. Responsibilities Support the organization and delegation of day‑to‑day shift tasks in accordance with established procedures. Support training of new staff by modeling expectations, routines, and program practices. Communicate shift updates, programmatic needs, and operational concerns to the Residential Coach. Act as the designated point person for shift‑related communication, supporting consistent communication of meetings, updates, and program expectations. Display individual proficiency and effectiveness in the role. Be punctual, arrive on time, and prepared. Learn, utilize, and model the organization’s systems, processes and procedures. Display a high degree of openness to coaching/feedback regarding performance and areas of improvement. Contribute to a positive team culture through actions, attitude, and communication. Consistently deliver excellent customer service to clients/customers. Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in day‑to‑day work with customers, peers, and leadership. Represent the organization internally and externally through communication and conduct. Provide vigilant supervision and monitoring of every client in your care, ensuring that the milieu is always in ratio and every child is safe. Engage youth in the program schedule and activities throughout the day that contribute to an active, engaging learning environment; ensure the physical milieus remain clean, safe, and cared for by adhering to regular cleaning and sanitation expectations. Ensure all documentation meets internal and external quality and regulatory standards. Shift Details Must be able to work 1st Shift: 7am‑7pm or 2nd Shift: 7pm‑7am. Week 1: Monday, Thursday, Friday Week 2: Tuesday, Wednesday, Saturday, Sunday Benefits Starting Pay Range: $18.00–$22.00 hourly Full‑time benefits 3 weeks paid time off (PTO) first year plus 10 paid holidays Health, Dental, Vision, Short‑Term and Long‑Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure Eligibility for Public Service Loan Forgiveness through FAFSA after 10 years of service Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Qualifications Valid driver’s license. Meet any credentialing standards required for the job. BA/BS degree in Human Services strongly preferred; minimum one year relevant experience working with youth. High School diploma/GED and two years’ relevant experience with youth will be considered in lieu of a degree. Proficient in Microsoft Office Suite. Excellent communication skills and a passion for working with youth. Physical Demands While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision and depth perception. Employees will perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs and lifting individuals which require strength, coordination, endurance, and agility. Employees must be able to safely engage in physical interventions when circumstances require, for the safety of the client, other clients, staff, and/or visiting individuals. The employee must be agile enough to control and rapidly extricate himself/herself and children and youths from buildings in case of an emergency. The employee must be capable of running a distance as required in the apprehension of a fleeing youth. All residential staff must pass a Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical therapeutic techniques and holds. Fit for the Role You have a passion for working with youth and developing other team members. You enjoy knowing you’re making an impact on the lives of others. Excellence, Innovation, Commitment, Caring, and Integrity are important to you. If your qualifications meet the requirements of the job and you want to be part of a winning culture, apply at thompsoncff.org . Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify. #J-18808-Ljbffr Thompson Child & Family Focus - A Child's Place Program