Customer Service Representative * JACKSONVILLE

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JC Home Medical is committed to providing an exceptional customer service experience. We value our employees and encourage growth through learning and recognition for a job well done. Employees are encouraged to share their ideas and to participate in problem solving and process improvement.

Are you an enthusiastic, collaborative extrovert with exceptional communication skills, who can make an extraordinary first impression and build strong relationships with our referral sources and patients? Are you a quick learner who is highly motivated, goal-oriented and enjoys working in a fast-paced environment, and in delighting customers by providing prompt, quality service? If you answered yes to these questions and meet the below listed requirements then please apply now!

Requirements:

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• DME/HME experience required, with intake
• Preference given to bilingual "English/Spanish"
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience with computers, Excel, Word and Outlook
• Friendly/outgoing personality and a passion for helping people and a positive attitude
• Good attendance is a must!
• Adaptable to change
• Team player

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively