Medical & Dental Patient Services Representative

Be the First Connection in a Patients Journey to Exceptional Care.

Join a collaborative team where every relationship matter. As a Medical & Dental Patient Services Representative youll play a vital role in creating a seamless patient experience by supporting both our medical and dental front office teams. If youre passionate about helping others thrive in a fast-paced environment and enjoy building meaningful connections wed love to have you on our team.

Schedule: Set schedule between the hours of 8:00am-6:30pm

Anticipated Start Date: September 2026 in Auburn and transition to Rocklin Spring 2027.

Hourly Pay: $25.00 - $27.00

Exceptional Benefits:

• Employer-paid health insurance (medical dental & vision): 100% employee coverage and 80% dependent coverage

• 17 days of PTO 11 paid holidays and 8 paid sick days (1 hour earned for every 30 hours worked)

• Retirement plan with a 6% employer match

What Youll Do:

• Deliver an exceptional patient experience by welcoming patients managing check-in/check-out collecting payments and ensuring accurate registration insurance and eligibility information.

• Coordinate patient scheduling for both Medical and Dental services maximizing provider schedules managing cancellations and waitlists and improving patient access to care.

• Support seamless clinic operations by collaborating with clinical teams assisting with referrals and records management and responding to patient needs in a fast-paced team-based environment.

• Maintain accurate documentation and compliance with organizational policies HIPAA requirements and regulatory standards while protecting patient confidentiality and promoting Chapa-Des mission and values.

What Youll Bring:

• One year experience in a medical or dental front office setting working with Medi-Cal Medicare preferably at Chapa-De.

• Prior experience with electronic health records preferably eClinicalWorks.

• Understanding of and prior experience working with Medi-Cal insurance processes in either medical and dental settings.

• Working knowledge of medical or dental terminology.

If youre passionate about helping others thrive in a team environment and want to make a meaningful impact in the community wed love to meet you!

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality compassionate care. Clinics located in Auburn CA and Grass Valley CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment discrimination or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include but not limited to masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25 U.S. Code section 472 & 473).