Automotive Service Advisor

Automotive Service AdvisorMetro Kia of Madison | Madison, WITurn great customer service into a great careerDo you enjoy helping people, solving problems, and working in a fast-paced environment where every day is different? If so, Metro Kia of Madison wants to meet you.We're looking for an energetic, customer-focused Automotive Service Advisor to be the face of our award-winning Kia Service department. You'll build relationships with customers, coordinate with our technicians, and help guide every guest through their service experience—from check-in to vehicle delivery.If you thrive under pressure, enjoy working with people, and want unlimited earning potential with a dealership that invests in its employees, this is the opportunity for you.ScheduleMonday-Friday: 8:00 AM – 5:30 PMRotating Saturdays: 8:00 AM – 3:00 PMCompensation$50,000 – $100,000+ annuallyYour income is based on your performance, customer satisfaction, and ability to build lasting relationships.Why Join Metro Kia of Madison?At Metro Kia of Madison, we believe happy employees create happy customers. We work hard, support one another, celebrate success, and promote from within whenever possible.We offer:Competitive compensationMedical, dental and vision insurance401(k)Paid vacationPaid training and career developmentAdvancement opportunitiesEmployee vehicle purchase programEmployee discounts on parts, service, and vehiclesLong-term career stabilitySupportive team environmentWhat You'll DoWelcome customers with professionalism and enthusiasm.Work the service drive to ensure every customer receives prompt and exceptional service.Listen to customer concerns and accurately document repair requests.Clearly explain maintenance recommendations and repair estimates.Coordinate repairs with our technicians to keep work flowing efficiently.Keep customers informed throughout the repair process.Schedule future maintenance and build long-term customer relationships.Answer phone calls and owner inquiries with a concierge-level customer service approach.Help maximize technician productivity by effectively managing repair order scheduling.Deliver an outstanding ownership experience that keeps customers coming back.What We're Looking ForPrevious automotive service advisor experience preferred (1+ year)Strong customer service and relationship-building skillsExcellent communication and listening abilitiesOrganized and detail-orientedAbility to multitask in a fast-paced environmentPositive attitude with a team-first mentalityProfessional appearance and demeanorValid driver's license with a clean driving recordAbility to successfully complete a pre-employment background check and drug screeningWhy You'll Love It HereAt Metro Kia of Madison, you're more than just another employee—you become part of a team that genuinely cares about your success. We provide the training, support, and the tools you need to build a long-term career while helping customers keep their vehicles safe and reliable.If you're ready to build a rewarding career with a growing dealership that values hard work, integrity, and exceptional customer service, we'd love to hear from you.Equal opportunity employerMetro Kia of Madison is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by federal, state, or local law.