Customer Service Representative I

Job Full Description

A Client of ours in Tualatin is seeking a Customer service representative. If you are looking to work in a fast-paced, team-oriented, fun yet professional environment, then apply today! This Customer Service position is primarily responsible for providing exceptional customer service to both internal and external customers. The ideal candidate will be someone who can multitask and is an enthusiastic team player with excellent problem-solving skills.

THIS IS A CONTRACT POSITION

Essential Duties

• Answer incoming customer inquiries and help provide answers and guidance to questions on product info, order status, etc.
• Monitor and reply to incoming emails through the contact center queue daily
• Accurately input customer orders into the ERP system, ensuring all details are correct
• Monitor and research order processing from start to finish, tracking order statuses and ensuring timely delivery
• Help guests who come to the building for meetings, scheduled visits, or service-related inquiries
• Provide backup to other customer service functions, including parts/warranty tasks, CRKT Store order processing, Office Supply ordering, and other duties as directed by manager

Education and Experience

• A four-year college degree or one to three years related experience and/or training, or equivalent combination of education and experience
• Proficiency with 10-Key is desirable
• Experience with Sales Order Entry, EDI processing, Invoicing, and SAGE/MAS software is desirable
• Proficiency with Microsoft Office Suite, including Excel and Word, is required
• Customer Service experience is a plus
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to come to reasonable solutions when faced with problems that require a service-minded attitude in standard customer interactions

Compensation

Pay: $20/HR

Schedule: Monday - Friday, 12 PM - 4 PM

• 20-25 hours per week. If additional hours are needed, they would typically be earlier in the day, mainly to help cover vacations

1. How to Apply:
   
   
   1. Complete an online application at and submit it to the West Tualatin office.
   2. Send your resume to .
   3. Call and speak to one of our Recruiters at View phone number on click.appcast.io.

West Tualatin, OR
1939
8100 Southwest Nyberg Road
Suite 290
Tualatin, OR 97062