Manager, AACU Loan and Account Servicing

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is within the American Airlines Credit Union. The role is responsible for leading the team that handles adjustments, loan modifications, credit insurance processing, GAP claims, and credit bureau reporting/disputes. What You'll Do Lead department short-term projects with a focus on those with high member impact Supervise testing for core system releases and enhancements Assist with system and process changes required by regulation Manage Core System procedures for collateral protection insurance Participate in new product implementation as it relates to servicing Support front line staff with loan and procedural issues Maintain policies and procedures related to servicing and recommend enhancements to existing system programs, tools and procedures Process loan maintenance and related adjustments Assist manager with preparing reports on departmental achievements, activities and key performance metrics Assist with research, response and resolution of loan and related servicing complaints Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. All you'll need for success Minimum Qualifications- Education & Prior Job Experience High School diploma or GED Preferred Qualifications- Education & Prior Job Experience Bachelor’s degree in Business or Finance Three or more years of consumer loan origination or loan servicing experience Experience with AACU's current systems Previous supervisory or leadership experience Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) and SQL gained through either work experience with the software or education and hands‑on use of the software Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills with the ability to communicate with all levels of staff and management Ability to demonstrate excellent people management and employee engagement skills, including leading, developing, coaching and motivating staff Ability to supervise multiple team members Ability to proactively identify opportunities for improvement and effectively implement change when needed Ability to self‑motivate with strong organization skills and capacity for attention to detail Ability to perform in a fast‑paced environment, handle multiple tasks and manage to deadlines Ability to demonstrate strong analytical and decision‑making skills Ability to work independently with minimal supervision Ability to maintain satisfactory performance and attendance Must pass applicable American Airlines and Credit Union pre-hire compliance checks What You'll Get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. #J-18808-Ljbffr American Airlines