Member Services Representative, AACU Mortgage Processing

Job Title

Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at the company.

Responsibilities

Prepare pre-closing Loan Quality Initiative requirements, credit analysis, and quality control of the loan information.

Provide accurate closing and funding of mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system.

Serve in a backup role for initial member contact via incoming phone calls and for taking applications through the Prime Alliance loan origination system.

Represent the Mortgage Department in various Credit Union days, seminars, and other special projects as directed by the management staff of the Mortgage Department.

Meet deadlines and assist with production goals.

Perform other duties as assigned.

Ensure the security and confidentiality of all account and related information and compliance with all applicable laws and regulations, including the Bank Secrecy Act.

Requirements

High school diploma or GED.

Preferred Skills

Previous banking or Credit Union experience.

Previous mortgage lending experience.

Knowledge of company, NCUA, and AAFCU Mortgage Lending Guidelines.

Residential Mortgage Closing and Funding experience.

Working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys.

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint).

Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team.

Above average interpersonal and communication skills and professional telephone manners.

Effective communication skills, both verbal and written.

Ability to speak, read, and write Spanish is a plus.

Ability to work well under deadlines and high volume pressure.

Ability to work in a diverse work environment.

Ability to quickly learn and adapt well to change.

Self-motivated with strong organization skills and attention to detail.

Maintain satisfactory performance and attendance.

Ability to pass applicable company and Credit Union pre-hire compliance checks.