Program Delivery Associate Director, Provider Operations

Role Description

The Program Delivery Associate Director, Provider Operations executes strategic programs that support business objectives, operational effectiveness, and continuous process improvement. You will provide leadership, direction, and oversight across a portfolio of programs, ensuring consistency in delivery standards, stakeholder engagement, project governance, and executive reporting.

The Program Delivery Associate Director, Provider Operations serves as a strategic and operational leader, with responsibility for developing strategy as a core part of the role and partnering with senior leaders and cross-functional stakeholders to set priorities, shape implementation plans, and drive execution of high-impact initiatives. You will strengthen program delivery by managing risks and dependencies, elevating team performance, and ensuring work is aligned to organizational, segment, and enterprise goals.

• Regularly assess program outcomes and communicate clear, concise insights and recommendations to executive audiences through business reviews, status updates, decision documents, and polished presentations.
• Navigate ambiguity, advise on complex and highly visible issues, and identify the best course of action based on stakeholder needs, operational impacts, and strategic business priorities.

Qualifications

• 5 or more years of experience serving as a strategic and operational leader, including developing strategy as a core responsibility and translating strategic priorities into executable plans.
• 5 or more years of experience leading complex programs, projects, or business initiatives across cross-functional teams.
• 5 or more years of experience partnering with senior leaders and cross-functional stakeholders to set priorities, align work to enterprise and segment-specific goals, and drive execution of high-impact initiatives.
• 5 or more years of people leadership experience, including coaching, performance management, prioritization, accountability, and team development.
• Ability to lead through ambiguity, exercise sound independent judgment, and make decisions on complex, highly visible issues.
• Experience strengthening program delivery practices, including establishing program governance, delivery standards, project management routines, and executive reporting practices.
• Proven ability to manage risks, dependencies, stakeholder expectations, and operational impacts to ensure successful delivery of business priorities.
• Proven ability to identify process improvement opportunities and implement practical, scalable solutions that improve team effectiveness and business outcomes.
• Experience assessing program performance, measuring outcomes, and using insights to inform recommendations, decisions, and future strategy.
• Strong verbal and written communication skills, including executive presentations, stakeholder facilitation, business reviews, status reporting, decision documents, and issue escalation.
• Advanced PowerPoint presentation development skills, with the ability to organize complex information into visually clear, concise, executive-level materials.
• Ability to manage multiple priorities, balance competing stakeholder needs, resolve complex issues, and drive results through others.
• Strong analytical, critical thinking, problem-solving, and decision-making skills.
• Demonstrated ability to influence without direct authority and build alignment across leaders, peers, and cross-functional partners.

Requirements

• Master's Degree in Business Administration or a related field (preferred).
• PMP certification (preferred).
• Six Sigma Certification (preferred).
• Knowledge and experience in health care environment/managed care (preferred).
• Strong analytical skills (preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities to support whole-person well-being.

Additional Information

• This is a remote position.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable, or DSL connection suggested.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $126,300 - $173,700 per year, eligible for a bonus incentive plan based on performance.