Customer Success Associate

Job Summary Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position. Responsibilities Manage the onboarding of new customers, minimizing customers' time to value. Lead customers through the onboarding process and resolve customer issues during the process. Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons. Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives. Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers. Inform customers of new software features and functionality that will benefit them. Work independently to learn the software, domain knowledge and understand customer problems. Demonstrate learning of the software and environmental, health and safety domain knowledge. Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures. Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process. Qualifications Bachelor’s Degree is preferred. Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook. 1-3 years of experience working in Customer Success in a technology field. Environmental, Health, and Safety industry knowledge and experience a plus. Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing. Excellent communication skills including active listening. Strong self-motivation and organizational skills. #J-18808-Ljbffr EHS Insight