Full-Time Dispatcher

Job Description

Job Description

At Haynes Mechanical Systems, we've spent over 58 years building a company we're proud of — one that works hand-in-hand with our customers to solve their heating, ventilation, and air conditioning needs. We're family-owned, and we intend to stay that way: no private equity, no mergers, no sudden changes in direction. That stability means our people build careers here, not just jobs that last until the next acquisition.

We are a fast-growing commercial HVAC, building automation, and energy services company. Our culture exemplifies achieving excellence in everything we do. We are collaborative and work towards the best result for our customers. Our culture is based on three main ideals: focus on our associates, dedication to our customers, and continuous improvement.

COMPETITIVE BENEFITS PACKAGE:

• Comprehensive Medical, Dental, Vision plus employer contributions
• 401K - Matched
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement
• Gym and Fitness Reimbursement
• RTD Benefits and Taxi Vouchers
• Company Events and Awards
• AND MORE!!

POSITION SUMMARY:

This position is responsible for efficiently dispatching field service technicians to customer sites and coordinating workflow in a timely manner. The Dispatcher ensures that service requests are handled promptly and that customer satisfaction is maintained.

REQUIREMENTS:

• 3+ years of Customer Service experience, strong communication skills
• Previous dispatching and/or team/service scheduling experience required
• Ability to multitask and work well under pressure
• Proficient with MS Office Suite (Word, Excel, PPT, Outlook)
• Project coordination experience preferred
• Regular and punctual attendance is required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Serve as the primary point of contact for customers seeking service.
• Enter work orders into the dispatch board in BuildOps and assign technicians to complete the work order.
• Schedule technicians to customer sites, track schedules, and communicate schedules to customers; ensure work orders are complete and follow up with technicians if additional time is needed.
• Review reports to ensure scheduled time and actual time on a work order are accurate.
• Review reports weekly to ensure work orders are entered and coded correctly, making changes if necessary.
• Update dispatch notes to reflect any issues, marking the call complete if needed, and ensuring a resolution code is populated in the work order.
• Be familiar with field technicians' strengths to dispatch the right technician to the job.
• Inform the Service Manager and Service Supervisor of work progress and any issues affecting service operations.
• Understand city layout for the assignment of scheduled work and reassignment for spot calls.

Compensation: $30/hr-$36/hr starting pay

Haynes Mechanical is an equal opportunity employer, committed to fostering an inclusive and dynamic work environment.