Amazon Connect Solution Architect
Reqroute, Inc
Job Description
Job Description
Network Voice (UCC Tools) – Amazon Connect Solution Architect
Location: Seattle, WA – Onsite
Experience Required: 15+ Years
Job Overview
We are seeking an experienced Amazon Connect Solution Architect to collaborate with the client's Product, Business, and Engineering teams to define and implement a modern Contact Center architecture. The ideal candidate will provide strategic technical leadership, recommend AWS services and integrations, and drive initiatives that enhance customer experience and business outcomes.
Key Responsibilities
- Design and architect end-to-end Amazon Connect solutions aligned with business objectives and customer experience goals.
- Collaborate with business stakeholders, Product teams, and Engineering teams to define and evolve the overall Contact Center strategy .
- Develop scalable, secure, resilient, and highly available Amazon Connect architectures .
- Provide strategic recommendations on AWS services and integrations to enhance omnichannel customer engagement .
- Design and optimize IVR, call routing, self-service capabilities, contact flows, and customer journeys .
- Lead architecture reviews, solution design discussions, technology roadmaps, and platform modernization initiatives.
- Provide technical leadership throughout implementation, migration, transformation, and modernization projects.
- Evaluate emerging technologies and recommend innovative solutions to improve Contact Center capabilities and customer experience.
- Ensure solutions follow AWS security, governance, compliance, and architectural best practices.
- Create and maintain architecture documentation, technical standards, solution designs, and executive-level presentations.
- Work closely with technical and business leadership to evaluate solution options, architecture trade-offs, scalability, and long-term platform strategy.
Required Technical Skills
- Amazon Connect
- AWS Solution Architecture
- Amazon Connect Contact Flows
- Amazon Lex
- AWS Lambda
- Amazon Connect Contact Lens
- IVR and Call Routing
- Omnichannel Contact Center Solutions
- API Integrations
- Solution Architecture & Solution Design
- AWS Security and Governance
- High Availability & Scalable Architecture
Ideal Candidate Profile
The ideal candidate will have 15+ years of overall technology experience , with strong expertise in Amazon Connect and AWS Solution Architecture . This individual should possess excellent stakeholder management and communication skills and be capable of bridging business requirements with complex technical Contact Center solutions.
\nCompany DescriptionThis position is for one of the big technology giant.
Company Description
This position is for one of the big technology giant.
Vacancy posted 1 day ago
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