Analyst, Crew Scheduling

Analyst, Crew Scheduling

The Analyst, Crew Scheduling is a member of the Crew Scheduling Operations Support team within the Integrated Operations Division. Leads multiple initiatives that include application testing and development, analytics and data gathering, and data research and reporting.

What you'll do:

• Lead application testing efforts for crew scheduling systems, including test planning, execution, and issue resolution.
• Participate in development of initiatives and processes to enhance efficiency in the Crew Scheduling department.
• Conduct detailed research and generate reports to support decision-making within Crew Scheduling and the broader Integrated Operations team.
• Analyze large data sets to identify trends, performance metrics, and opportunities for process improvements.
• Identify operational challenges and develop proactive strategies to address them.
• Collaborate with various stakeholders to ensure solutions and resolutions are well adapted to the business and operational objectives.

All you'll need for success:

Minimum Qualifications- Education & Prior Job Experience:

• High School Diploma or relevant work experience
• 2 years of experience in data analysis, operations support, or application testing

Preferred Qualifications- Education & Prior Job Experience:

• Bachelor's degree in Business, Operations Management, Data Analytics, or a related field
• Knowledge of Crew Scheduling applications and business processes
• Hands-on Knowledge and experience in a technology environment
• Experience working with Agile methods and tools
• Research and analytics background, including tableau, azure, Opshub, Opstrak, FOS, and various crew applications
• Powerapps/platforms, PowerBI experience

Skills, Licenses & Certifications:

• Knowledge of Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
• Knowledge of quality management, program analysis skills, and research skills
• Excellent analytical thinking and problem-solving abilities
• Ability to work with minimal supervision
• Ability to be flexible and capable of adapting to constant change
• Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
• Ability to work in a stressful environment
• Ability to report to work on a regular and timely basis
• Satisfactory Attendance and Performance
• Ability to work shifts, weekends, and holidays, as needed

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits on day one. Plus, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.