Product Technical Support Associate (Edge Compute Systems)

As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet This position requires a strong problem‑solving mindset and hands‑on expertise in debugging and resolving complex compute hardware and software issues If you are passionate about cutting‑edge technology, advancing national security, and delivering best‑in‑class operational support, Anduril invites you to join the team Sustain Anduril’s GCS deployments by combining an understanding of our customers’ missions with familiarity of our products and delivered capabilities Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution Consistently assess and seek to improve the quality of the fleet’s observability and health telemetry in partnership with multiple functions across the GCS team Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation Support Anduril’s global customers through proactive communications and detail‑oriented execution. You will track and manage customer‑facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders Communicate and coordinate technical and non‑technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users Travel as required to support customer needs and operations Benefits Full Family Health Coverage 16 Weeks Paid Parental Leave for All Caregivers Family Planning & Support Incentivized Time Off Mental Health Resources Financial Planning Unlimited Provisions Professional Development Qualifications Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization. Ability to work non‑standard hours and weekends as needed. 4+ year of technical support experience with a focus on final‑tier customer concern support. Ability to obtain and maintain a U.S. Secret Security clearance. Experience in on‑call support operations and working in limited risk tolerance environments. Active SECRET (or higher level) security clearance. Excellent written, visual, and verbal communication skills. Confident with navigating ambiguity and crafting new ways of doing things. Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self‑sufficient across the depth and breadth of a technical system. Daily practice of excellence and rigor – you execute the 100th rep of a process with the same focus and care as the first five reps. Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution. Experience performing trend analysis to inform business decisions. Demonstrated experience as a self‑starter, able to find and resolve issues on your own. DOD, Law Enforcement, or other Government agency experience preferred. Experience executing sustainment and reliability workflows for a defense‑focused service or product. Experience working as a system administrator. Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+). Familiarity with and/or experience administrating NixOS systems. Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira. Experience supporting and/or operating compute‑enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end‑user. BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar. #J-18808-Ljbffr Anduril Industries