Banquet Server - On-Call

Job Description

Job Description

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa, our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world-class service and meaningful memories for our guests. We are recruiting for up to four (4) Part Time/On-Call positions. Join us as we strive for excellence.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests: great guests with a smile, learn and use guest names, welcome returning guests
• Thank guests and invite them to return
• Consistently demonstrate teamwork – sharing workload responsibilities with a positive attitude
• Maintain confidentiality: refrain from gossip, rumors or inappropriate workplace language
• Interact professionally at all times with guests, suppliers, and other employees
• Support management business decisions
• Learn and comply with The Allison Inn & Spa policies and procedures
• Follows all safety policies and procedures

Duties and Responsibilities – Essential Tasks

• Possess a commitment to excellence in guest service and satisfaction
• Perform all guest contact activities such as serving food and beverage, answering questions, etc., in a cordial, efficient, professional, and pleasant manner
• Ability to service food and beverage in an efficient, quality-driven department
• Ability to read a Banquet Event Order (BEO) and set a function space according to the specifications listed thereon
• Ability to set-up, clean, and maintain banquet meeting rooms in a speedy, efficient, and accurate manner
• Immediate communication of special requests, guest problems, or concerns to Banquet Manager or Banquet Captain
• Embrace a team-oriented attitude when working with colleagues, supervisors, and other departments
• Maintain, clean, and organize all departmental equipment and machinery
• Ensure that all storerooms and pantries are keep clean, organized, and secured
• Follow all opening and closing procedures as detailed by the Banquet Manager or Banquet Captain
• Follow all rules and regulations of The Allison Inn & Spa Food and Beverage Department
• Enforce all sanitation and food safety regulations
• Maintain a positive attitude and pleasant disposition during stressful situations
• Perform any reasonable request assigned by the Banquet Manager, Banquet Captain, or other member of The Allison Inn & Spa management team
• Thorough knowledge of the banquet menus
• Suitable wine, beer, and cocktail knowledge to field questions during service
• Ability to work with other servers to execute proper service sequence
• Ensure tables are properly set at opening and after turnover
• Adhere to side work requirements as set forth by Banquet Manager or Banquet Captains
• Any additional duties assigned by management

Job Skills/Requirements/Qualifications

• High school diploma or GED
• Some hospitality experience, preferably in banquets, catering, or restaurant
• Familiar knowledge of banquet and catering service
• Ability to effectively communicate with all team members
• Ability to read, write, and communicate in English
• Ability to follow both written and verbal instructions
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Minimum availability of two (2) days per week to include weekends, evenings, and holidays
• Ability to work a flexible schedule to include weekends, evenings and holidays
• Willingness to work long hours, irregular shifts, weekends, holidays, and banquet blackout days
• Successfully pass a pre-employment background investigation
• Must have current Oregon Food Handler’s
• Must have current OLCC permit
• Adhere to The Allison Inn & Spa grooming and appearance standards, or ability to adjust appearance accordingly

Working conditions/Physical Requirements

• Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift
• Work irregular hours dictated by banquet business
• Use of hands and arms to feel, handle, reach, and touch
• Ability to work indoors or outdoors events
• Ability to transport and lift up to 50 pounds
• Ability to lift 100+ pounds with assistance
• May be subject to high noise levels
• Work in a smoke-free and drug-free environment