Information Technology Systems Administrator

Job Title: Information Technology Systems Administrator

Type of position: Full Time

Expected Hiring Range: $68,000 to $74,000 (Grade 26)

Job purpose

Performs technical and professional support for computer systems, applications, servers, data storage and virtual computing environments. Work requires a high degree of technical knowledge of computer operating systems, maintenance processes, best practices and extensive knowledge of systems management. Researches and recommends enterprise systems; coordinates and manages systems installation and configuration; administers, supports, monitors and maintains enterprise servers; resolves technical issues to support customers, business applications and systems. Develops, documents and maintains procedures for system management and implementation, auditing, resolutions and root-cause analysis. This position performs various law enforcement information technology specific functions in support of the Police Department through open communications with staff, supervisory and command level personnel. Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, and public safety support when requested. A successful Systems Administrator is a highly motivated organized individual with the ability to apply excellent trouble shooting skills towards successful resolutions, communicate effectively with various levels within organization, understand the needs of the customer, possess a strong desire to learn and is a key contributor to a successful team environment.


Duties and responsibilities

• Builds, tests and maintains physical and virtual servers, hardware configuration, peripherals, services, directories, backups and data storage in accordance with industry standards, operational documentation requirements and business continuity plans.
• Performs server administration tasks such as, but not limited to, documentation, inventory of physical and virtual systems, health checkups, license management, application compatibility, automation, hardening, logging, monitoring, reporting, technology life cycle and root cause analysis.
• Monitors data-center health using existing management tools and responds to issues as they arise.
• Performs daily system monitoring, verifying the integrity, resources and availability of virtual and physical server environments, enterprise hardware, business systems and key business processes.
• Monitors and analyzes system and application logs, verifies completion of automated tasks and processes, scheduled jobs such as snapshots, backups and data replication.
• Performs operating system security upgrades and patch management per defined schedule, upgrades administrative tools and utilities and configures new services.
• Designs, programs, tests, deploys and audits Active Directory group policies.
• Monitors Storage Area Network (SAN) enterprise jobs, scheduling and configuration.
• Liaison with various departmental vendors regarding product support, software server maintenance, expertise and solutions.
• Monitors and responds to IT service request and ensures timely communication and resolution of request and related project work.
• Participates in change management for systems and infrastructure.
• Handles multiple projects and incidents simultaneously and meets deadlines in a fast-paced government environment.
• Understands basic networking protocol, design, configuration, deployment and troubleshooting.
• Conducts regular Security Awareness Training - Department and Town wide.
• Assists in reviewing, analyzing, and modifying Infrastructure systems including configuration, testing, debugging, monitoring, fault resolution and installing products to support Town systems.
• Participates in consulting with personnel to identify current operating procedures and to clarify objectives.
• Assists in maintaining data files and monitoring system configuration to ensure data integrity.

• May assist in research, fact-finding, designing, coding, testing, and maintenance of scripts associated with small to moderately complex efforts.
• Complies with all Federal, State and local plans, policies, procedures, processes, regulations and statutes.
• Performs all other duties as assigned.

Qualifications

• Education
  • Preferred
    • Bachelor's degree from accredited college or university in Computer Science, Information Technology or related field and 3+ years of relevant systems administration experience
  • Minimum
    • Associate degree in Computer Science, Information Technology or related field and 5+ years of relevant systems administration experience
• Professional certification(s) preferred -
  • CompTIA Server+, CompTIA System+, Systems Security Certified Practitioner (SSCP), Microsoft Certified Azure Administrator Associate, Microsoft Certified Azure Solutions Architect Expert, VMware Certified Professional - Data Center Virtualization
  • Valid NC Driver's License
  • Criminal Justice Information Services (CJIS) Certification required upon employment
  • A signed security agreement and non-disclosure agreement are required.
  • Candidates selected for position within Information Technology department will be required to successfully complete an extensive background investigation, pre-employment drug screen and a psychological evaluation because of the IT work that will be required within a Law Enforcement environment.

• Specialized knowledge
  • Project management.
  • Proven ability to handle confidential information according to policy and procedure.
  • Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
  • Experience managing and supporting enterprise systems such as Microsoft 365, virtualization (VMWare), Windows servers, environmental monitoring systems, patch management, vulnerability management and mitigation, Security Information and Event Management (SIEM), Microsoft technologies and Microsoft Azure.
  • Working knowledge of security tools, enterprise security applications, data security, server hardening, email security, and security related hardware and training.
  • Excellent problem solving/analytical skills, knowledge or analytical tools and complex troubleshooting methods, evaluate alternatives and implement solutions within standards.
  • Hands-on experience in process automation, best practice approach, technology efficiency and effectiveness.
  • Self-motivated, able to work independently and takes initiative.
  • Ability to remain flexible and adapt to changing job responsibilities and duties.
  • Make sound, independent judgements with respect to cybersecurity and law enforcement responsibility and to respond based on IT and Police Department's operations, procedures and directives.
  • Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors.
  • Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, purchasing equipment and supplies and validating statement of work.
  • Ability to work and successfully communicate (verbal and written) with a wide range of people to include peers, vendors, the public, staff members including Town leadership and others.

• Additional Requirements and Considerations
  • Someone working in this position has a high likelihood of being exposed to highly sensitive criminal justice information and investigative material that must remain strictly confidential.

Working conditions

• Works primarily in a climate controlled office environment.
• Work may require traveling to other office locations in order to support Town departments (noisy secure data centers).
• Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, natural disasters, public safety support and Town emergencies when requested.
• Ability to respond within 60 minutes when on-call for remote or onsite emergency support.

Physical requirements

• Ability to perform light work exerting up to 50 pounds of force occasionally and\or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must have the ability to lift and carry up to 40 pounds occasionally, and up to 15 pounds regularly.
• Must have the ability to stoop, bend, reach, push, pull, climb ladders, operate equipment and motor vehicles.
• Must have the ability to physically maneuver under, around, over desks, furniture and other obstacles in order to connect, disconnect, trouble-shoot, install, and repair computer and technology related hardware.
• Must have dexterity to manipulate small objects such as paperwork, keyboards etc.
• Requires vocal communication for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, analyzing calculations, performing mechanical tasks, using measuring devices, assembly or fabrication of parts within arm's length and operating equipment.

Equal Opportunity Employer