Operations Coordinator

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win.


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At USPack , we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!


USPack's Benefits for Full Time positions include:


• 401(K)


• Health Insurance


• Disability/Life Insurance


• Paid Time Off (PTO)


• Paid Holidays


USPack's Benefits for Part Time positions include:


• 401(K)


• Paid Sick Time


The Terminal Operations Coordinator provides overall coordination to ensure all company goals are met for the assigned terminal location. This position is responsible to contract and utilize Independent Contractors as courier drivers transporting products from our clients' locations to designated locations in predetermined time definite route(s).

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Monitor to ensure all routes are covered, driver check-in is complete and communicated to the terminal manager/customer, and routes run on time.
• Create, monitor, and communicate route changes to dispatch and drivers.
• Monitor dispatch board to ensure customer delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch.
• Inspect vehicles to ensure customer specifications are met.
• Ensure compliance with IC log in process and EC-mobile.
• Work/communicate directly with drivers to remotely resolve any problems on the road.
• Aid on getting stat coverage for customers, on a need basis.
• Monitor driver compliance with all customer regulations.
• Assist with contracting of additional drivers.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Ensure that all drivers paperwork is up to date.
• Monitor to ensure all drivers are in uniform with visible ID badge.
• Perform other duties as assigned.

Requirements:

• College Degree or a High School Diploma with equivalent combination of education, and relevant work experience
• 1 - 3 years of relevant work experience in the Logistics & Transportation industry , and/or relevant work experience in routing , dispatch or inventory .
• Relevant work experience with basic MS Office Programs ( Outlook, Excel, and Word ) .
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as needed.

Shift Days: Monday through Friday

Shift Hours: 10am - 7pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: $19-$22 (Dependent upon experience level.)

At USPack , our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.


We are:


Driven by integrity -We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service - We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion.


Driven by collaboration - We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.


Driven by accountability - We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it.


Driven by innovation - We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.


If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.