Customer Service Representative (Level III)
ICONMA
Customer Service Representative (Level III)
Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Jacksonville, FL location.
Responsibilities:
- Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.
- Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
- Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
- Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
- Display passion, commitment and deliver an experience that improves our customers' financial lives
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 5 days ago
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