Social Worker - (Employee Assistance Counselor)

Job Title: Social Worker (Employee Assistance Counselor)

Social Work Services at the Mount Sinai Hospital

The Mount Sinai Hospital is a 1,134-bed facility with an extensive outpatient and specialty care network and is the largest hospital in the Mount Sinai Health Care System. It offers comprehensive social work services and programming to meet the myriad needs of the diverse populations we serve. We believe that total patient care must emphasize the physical, emotional, and social needs of each patient and their care partners. Social Workers collaborate within interprofessional teams to serve patients and the larger community from both a micro and macro level including both direct care and prevention. Founded in 1907, the Department of Social Work Services at the Mount Sinai Hospital is one of the oldest hospital social work departments in the nation with over 450 licensed social workers employed across more than 65 different program/service areas. Employment in our department provides a pathway to LCSW licensure as well as access to a broad range of continuing education, professional development and extra-curricular opportunities.

The social worker in this role will function as an Employee Assistance Counselor (EAC) in the Employee Assistance Program (EAP) of Mount Sinai Health System. The EAC will be deployed to the Mount Sinai Hospital (MSH) campus and will include a hybrid model of on-site and remote work. 

The EAC will assist the Program Director with program operations and all aspects of Employee Assistance (EA) service delivery. This includes EA critical incident response, consultation services, and the provision of short-term counseling services to health system faculty, staff, and immediate family members. The EAC will also provide broadly focused training programs to diverse stakeholder groups (i.e., managers, supervisors, and union reps). They will accommodate flexible staff schedules and office assignments in response to urgent/emergent situations. The EAC will provide the Director with timely feedback regarding organizational issues, situations, and trends. They will be expected to participate in the EAP’s student education program. 

The EAC serves as a member of the interdisciplinary organizational team. They will collaborate closely with the Employee Health Service (EHS), Labor Relations (LR), Nursing and Security to address and resolve a range of complex Human Resource (HR) issues. In summary, the EAC functions at the intersection of human resources, job/personal performance, and behavioral health. 

Seeking early career practitioners so new/recent MSW graduates are encouraged to apply and will be considered.

• Provide short term problem focused counseling and referral services to faculty, staff, and immediate family members for a range of personal issues including, marital, family, behavioral health, stress management, substance use and other personal concerns.
• Conduct individual assessments. This includes record reviews, collateral contacts, and consultations with other professionals. Formulate service plans including appropriate referrals for evaluation and treatment. Refer clients to other services as needed for medical evaluation, treatment and/or needed social services.
• Develop internal and external resources with service providers available to assist clients with various behavioral health concerns. Establish and maintain collaborative relationships with appropriate care providers.
• Establish and maintain collaborative relationships with key organizational stakeholders.
• Conduct risk assessments and implement safety management plans.
• Assume operational responsibility for EA colleagues during episodes of PTO, FMLA, MLOA and other absences.
• Develop and provide educational/training programs regarding EA services. Develop and distribute promotional materials regarding the program’s goals and objectives to increase visibility and utilization.
• Prepare and maintain confidential case records and reports.
• Participate in the graduate education program.
• Recommend suggestions to assure optimal service delivery & perform other duties as assigned.

• NYS LMSW. 
• Prior EAP experience preferred.
• Excellent communication skills and demonstrated capacity for critical thinking and problem solving.
• Organizational and clinical knowledge relevant to the resolution of complex workplace problems.
• Knowledge of organizational policies and best practices in the areas of behavioral health counseling, critical incident response, behavioral risk assessment, wellness, and work/family life balance.
• Proficiency in MS Office: Word, Excel, Outlook. 
• Minimum one year in current position. 

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $88690 - $101670.78 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.