Restaurant General Manager

Job Description

Job Description

At W&M Restaurants, we don’t just offer jobs — we create opportunities to thrive in a fun, inclusive, and

community-driven environment. Whether you're starting your career or looking for a flexible role, we’re here to

support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant

workplace culture celebrates your achievements and values your individuality. Plus, we’re proud to give back —

supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys &

Girls Club. Join a team that cares about your success and your community!

$60000 per year - $70000 per year

We Offer the following:

. FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift!

Fast-track your career with our commitment to promote from within — your growth is our priority!

Learn and grow through hands-on training and inspiring mentorship programs.

Be celebrated for your hard work in a culture that values and rewards your contributions.

Enjoy competitive pay that reflects your dedication and performance.

Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and

drive.

Work When We Need You Most – Be ready to workday, mid, and night shifts – your flexibility helps us

shine, and we reward it!

Earn paid time off and recharge, with eligibility based on your location/state and role.

Access to health care coverage to support your well-being and peace of mind.

Employee Assistance Programs (EAP) - Get confidential support for life’s challenges — from mental health

and financial advice to family care and more.

Enjoy amazing perks like discounts on travel, entertainment, fitness, and more — because you deserve it!

Free Uniform Shirts - Look great and feel comfortable with complimentary uniform shirts at no extra cost to

you!

Premium Holiday Pay - Celebrate some of the holidays with paid time off — because your time is valuable,

especially on special days. *Based on location/specific holidays and hours

Restaurant General Manager job responsibilities.

Essential Tasks:

People Development (50%)

Lead with Purpose: Champion a welcoming and inclusive environment for employees and guests and

uphold our employee handbook and model positive behavior every day

Recruit & Onboard Top Talent: Use all available tools to recruit Team Members, Shift Managers, and

Assistant Managers. Conduct engaging new hire orientations and ensure timely completion of onboarding

paperwork.

Train & Develop Future Leaders: Create personalized training plans with clear 90- and 180-day goals. Host

one-on-one development check-ins every 60 days. Collaborate on schedules that support growth while

meeting business needs.

Drive Performance & Recognition: Ensure shift leaders follow deployment charts to maximize team

development. Celebrate achievements in creative and meaningful ways. Conduct annual performance reviews

that reflect growth, goals, and career aspirations.

Resolve & Support: Address employee concerns with professionalism and care. Foster a culture of

accountability, support, and continuous improvement.

Business Operations (30%)

• Drive Operational Success: Analyze financial reports to control costs and implement strategic

improvements that align with company goals.

• Empower Your Team: Train and mentor direct reports to understand and utilize performance metrics,

ensuring every shift meets food and labor targets.

• Champion Standards: Ensure all team members are fully trained and compliant with food safety,

sanitation, and safety regulations.

• Manage Resources: Oversee inventory levels and daily paperwork, including banking, accounting,

labor reports, marketing materials, and HR documentation. Deliver Excellence: Uphold brand standards

for quality, customer experience, and order accuracy across all shifts.

• Lead Production: Supervise food preparation and maintain high standards of consistency and

presentation.

• Audit & Improve: Conduct regular inventory audits, ensuring proper labeling and dating for optimal

food safety and inventory control.

• Collaborate for Growth: Partner bi-monthly with Marketing and HR Directors to develop strategies for

audience engagement and team development.

• Resolve & Report: Communicate effectively with the home office to resolve discrepancies and ensure

smooth operations.

• Adapt & Excel: Take on additional responsibilities as needed, contributing to a dynamic and evolving

workplace.

Customer Satisfaction (20%)

• Create memorable moments: Deliver outstanding service that keeps guests coming back.

• Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.

• Be a local Leader: Promote the brand through community events and word-of-mouth.

Job Requirements and Essential Functions:

• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred

• 3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss

responsibility.

• Excellent communication skills.

• Dependable attendance and punctuality are a necessity.

• Able to perform basic business math.

• Basic Microsoft Office skills required.

• Strong analytical and decision-making skills required.

• Must have accessibility to dependable and reliable transportation to complete banking and business

requirements.

• Able to complete required online training and certification modules.

• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.

• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.