Sales and Service Associate

FULL-TIME Part-time LOCATION 2800 N. Main St Santa Ana CA 92705 About Us For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! Job Summary This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. Essential Duties & Responsibilities Develop first‑name relationships with members, answer questions, resolve concerns, and connect them with the appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding, well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit, inspiring them to take the next steps toward their fitness goals. Support an exceptional new member onboarding experience that helps members connect to our fitness offerings. You are the first face they see when they walk in, and your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging. Qualifications Required Knowledge, Skills & Abilities Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity. Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Have a minimum of 1 year of experience in retail or fitness sales. Obtain CPR and AED certification within 60 days of employment. Availability Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Benefits At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually. Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company‑paid benefits such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date, and your average hours worked. Benefit‑eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision benefits, paid time off, and sickness benefits (in addition to the above). Pay Range: $16.90 - $16.90 FUNCTIONAL GROUP Service #J-18808-Ljbffr