Hotel Front Desk Agent - Pm Shifts - 3-11Pm -Part Time Or Full Time Available

Job Description

Job Description

Are you passionate about hospitality and creating unforgettable experiences? At Best Western Plus Grant Creek Inn, we're inviting you to become a vital part of our team as a Front Desk Agent. You'll be the welcoming face of our hotel, ensuring each guest feels at home from the moment they arrive. Your attention to detail and friendly approach will set the stage for a memorable stay, enhancing our guests' overall experience.

Joining us means being part of a supportive and innovative work environment. We offer flexible full-time or part-time PM shifts, along with the opportunity to earn an extra $1 per hour by maintaining punctuality and completing your scheduled shifts. After 60 days of working 30 hours a week, you'll be eligible for health insurance benefits. If you're ready to make an impact and grow with us, apply today, and let's create exceptional experiences together!

Compensation:

$15 - $17 hourly

Responsibilities:

Tasks:

• Registering guests.

• Assigning guest rooms.

• Taking payments at check-in and check-out.

• Accommodating special requests.

• Ensuring the Guests have a pleasant stay and a smooth check-in/check-out.

• Maintains an inventory of vacancies, reservations, and room assignments.

• Possesses a solid knowledge of the property management system.

• Resolves guests’ complaints in a prompt and courteous manner.

• Ensures customer privacy is protected.

• Documents incidents and relevant shift information with details and appropriately.

• Maintains a high level of professional appearance and demeanor.

• Performs other duties as assigned.

• Answer multi-line telephone with approved greetings and direct appropriately.

• Familiarity with room types, hotel information, and sales skills to sell accordingly.
  

Qualifications:

• Experience in customer service or hospitality, ensuring guests feel valued and welcomed.
• Ability to manage multiple tasks efficiently, from check-ins to handling guest inquiries.
• Proven track record of maintaining a professional demeanor and appearance in all interactions.
• Familiarity with property management systems to streamline guest registration and room assignments.
• Strong communication skills to effectively resolve guest complaints and accommodate special requests.
• Ability to work independently and as part of a team, contributing to a supportive work environment.
• Attention to detail in documenting incidents and shift information accurately and promptly.

About Company

Best Western Plus Grant Creek Inn is a family-friendly hotel located in Missoula, Montana. Guestrooms feature flat-screen TVs with cable channels and streaming capability, as well as complimentary Wi-Fi. Tea and coffee-making facilities, refrigerators, and microwaves are also provided. This smoke-free hotel boasts an indoor pool, hot tub, sauna, steam room, and fitness center. Wi-Fi is free in public areas, and self-parking is also provided without charge. Airport transportation can be arranged as well. A complimentary buffet breakfast is served every morning, including fresh fruit, eggs, pastries, pancakes, and hot drinks.