Deskside Support Technician (Tier II)

Deskside Support Technician (Tier II)

Location: Washington, DC

Type: Contract Contractor Work Model: Onsite – onsite Pay: $39/h Security Clearance: Public Trust

Overview

This role is supporting a fast-paced government environment in Washington, DC, providing Tier II deskside support to end users across multiple office locations. The position focuses on troubleshooting Windows-based hardware and software issues, resolving break/fix incidents, supporting printers and peripherals, installing specialized applications, and managing tickets through an ITSM system. The technician will also assist with security-driven device removals, coordinate with internal teams, and provide white-glove support to senior leadership and executive offices when needed. Candidates should have prior experience in a Windows enterprise environment, strong troubleshooting skills, experience working independently, and the ability to travel between nearby buildings throughout the workday. An active Public Trust clearance is required.

Responsibilities

• Provide deskside support for end-user devices, including troubleshooting hardware and software issues.
• Perform break/fix support such as replacing hard drives, batteries, and other hardware components.
• Assist in the installation of specialty software not already packaged in SCCM.
• Remove devices from the network as directed by Security.
• Diagnose and resolve issues with printers, including installation of toner and troubleshooting hardware problems.
• Work independently through a ticketing system to deliver prompt and professional service to users.
• Coordinate with security and other teams for device removals and security compliance.
• Support senior management offices and leadership with high-priority technical support, providing timely and professional service.

Requirements

• High School diploma with 5+ years of prior relevant experience
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Experience troubleshooting Windows issues, such as Blue Screen of Death
• Use of an ITSM ticketing system
• Excellent written and verbal communication skills
• Ability to work across multiple buildings in Washington without direct supervision

Ref: #851-Rockville-S1