Branch Manager - Sudley Manor

Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

· Recognized as a WTOP Top Workplaces (2026)

· Collaborative, welcoming environment with forward-thinking leadership

· Competitive, comprehensive benefits package, including:

• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Paid volunteer time to give back
• Tuition reimbursement and ongoing training opportunities
• Annual TEAM Bonus plan.

Role:

Under general supervision, but following established policies and procedures, is responsible for the efficient and effective management of a full-service branch. Ensures prompt delivery of services to the members in compliance with federal and state regulations as well as Apple FCU policies and procedures. Develops and achieves sales and service goals for the branch. Provides coaching to staff on service delivery and product sales efforts. Functions as a Member Services Representative and Financial Counselor as needed. On behalf of the credit union, maintains a positive profile in the education and business communities served by the branch and participates in community development activities as needed. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Management, Member Services and/or Branch related duties as assigned by the AVP of Branch Operations.

Essential Functions & Responsibilities:

• Recognizing that Apple FCU’s primary goal is to provide quality service to its members, the Branch Manager unequivocally supports the credit union’s goals and core values. The Manager instills these values in his or her immediate staff and builds a team within his or her Branch whose main objective is to provide members with the best possible service. Will ensure that branch employees incorporate the Apple Way principles with external and internal members.

• Responsible for supervising Branch personnel to assure a trained, motivated and professional staff capable of providing services in a timely and accurate manner, ensuring positive member relations. Interviews, recommends for hire, schedules, assigns work to, counsels, coaches, establishes performance expectations, writes timely performance reviews, and recommends the discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation.

• Responsible for development of a Business Plan for the branch that identifies market opportunities to acquire new members, cross-sell opportunities for existing members and ensures that branch staff actively works towards supporting the business plan.

• Responsible for Branch meeting or exceeding goals co-developed with Management. The goals may include cross-selling ratios, transactions performed or members seen per day, loan protection sales goals, delinquency ratios, product penetration, member satisfaction survey results, etc. Provides regular, ongoing coaching and feedback to staff members on sales results and member service delivery.

• Ensures member issues are resolved promptly following Apple’s Problem Resolution process and that employees notate member issues in Synapsys.

• Remains current on new products and services and disseminates information to staff. Keeps abreast of new rules and regulations that may impact Branch Operations. Ensures that staff are knowledgeable of all credit union products and services.

• Reviews loan applications, ensuring that documentation is complete and accurate. Responsible for ensuring that all loan applications received by Branch on a daily basis are initially processed and/or disbursed the same day they are received whenever possible. Ensures loan quality of branch staff.

• Is knowledgeable and stays abreast of Apple’s loan underwriting guidelines and policies and procedures. Is fully aware of lending regulations such as the Fair Lending Act.

• Notifies members of loan decisions done by auto-decisioning and/or the centralized underwriting team. Makes recommendations for decisions to approve or decline loans to the centralized underwriters. If there is a disagreement about an underwriter’s decision, if appropriate, escalates the issue through the proper channels.

• When branch staff process loan applications, ensures they are reviewing credit reports for cross-sell opportunities and offering products to members. Coaches staff on how to identify offers, explain products’ features and benefits and overcome member objections.

• Coaches and develops staff on role of “trusted advisor”; how to assess members’ financial needs and make appropriate service and product recommendations.

• Responsible for general maintenance, security, and safety of the Branch.

• Ensures that the Branch balances all transactions at the close of each business day. If an ATM is on site, is responsible for balancing transactions therein and removing holds on accounts when appropriate. Responsible for daily Branch cash and check reconcilement.

• Responsible for enforcement and understanding content of all Branch Operations manuals, including the Teller, MSR, Lending, Branch Manager, and Products and Services Manuals.

• Resolves complex work-related problems. Researches and resolves member inquiries, explains specific policies and procedures.

• Responsible for providing training and guidance to staff member with a goal of improving sales and service. This is achieved by conducting monthly in- branch training as well as one-on-one coaching on a quarterly basis.

• Responsible for ensuring staff is adequately trained and effectively using Episys, Synapsys, Synergy, Appro, and Microsoft as needed.

• Ensures that all member contact in the branch is recorded in the Synapsys CRM and that all onboarding tasks are completed using the 2x2x2 methodology.

• Reviews all new member and loan applications to ensure that staff are properly identifying and offering cross sales.

• Ensure that all branch staff participates in all required training sessions, whether self-directed study, participation through online meetings, or in-person training at headquarters by due date. Recommends to AVP of Branch Operations approval for all leave requests and all types of participation in outside activities.

• When necessary, acts as Member Service Representative I or Member Service Representative III to ensure members are taken care of in a timely and efficient manner.

• Reviews all work sent from Branch to ensure accuracy, completeness, etc. before submission to Main Office. Encourages staff by example to use the skills learned in Integrity Selling for Service Professional (ISSP) Training and other credit union-sponsored skills training programs.

• Attends regular Branch Manager Meetings and periodically prepares related reports for presentation.

• Completes, communicates, and updates the status of Connections projects on a timely basis; ensures related monthly Dialogs are held in accordance with Connections practices. Ensures branch metrics are updated in COL software by 10th of each month.

Knowledge and Skills:

Experience:

Three to five years of progressively responsible experience in branch operations. Minimum two years previous supervisory experience. Must have at least 1 years of consumer lending.

Education:

Associates Degree required. Bachelor Degree in Business, Finance or related field preferred.

Interpersonal Skills:

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

Demonstrated knowledge of teller, member service, and loan policies. Must possess excellent problem-solving skills.

Physical Requirements:

The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.

Work Environment:

Ability to function in a financial institution environment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***