Customer Service Rep

Job Description

Job Description

POSITION SUMMARY
As a Customer Service Representative you play a huge role in our customers’ experience with Shield Arms through excellent customer service, outstanding communication, and knowledge of our products and processes. Pride in a job well done, clearly explain our products and policies to customers, and enjoying problem solving are all vital to succeeding in this role. 

PRIMARY RESPONSIBILITIES

• Provide accurate and timely replies to customer inquiries and problems.
• Excellent customer service through written, phone, and face-to-face communication.
• Assist customers with questions, product selection, troubleshooting, and problems.
• Keep the standard of high efficiency and quality within department.
• Follow company policies and procedures (returns, warranties, etc.).
• Maintain a high level of professionalism and work to establish a positive rapport with every customer.
• Document customer interactions.
• Answer phones and communicate with customers through our ticketing system.
• Gain knowledge of our products and their uses in order to assist customers.
• Communicate effectively with your team and other departments within the company.
• Escalate customer communication to management as needed.

 

QUALIFICATIONS

• 1-2 years in customer service preferred.
• Ability to learn and utilize new software.

• Exceptional customer service skills.
• Communicate professionally and effectively in all forms (written, phone, face-to-face).
• Learn and represent company culture.
• Ability to work as a team and be self-motivated.

Monday-Thursday (8am-5pm)
Friday (8am-2:30pm)