Client Services Coordinator

Job Description

Job Description

Description:

The Client Services Coordinator is a liaison between clients and our organization, ensuring smooth service delivery, accurate communication and timely resolution of client needs to create an exceptional client experience. This position reports to the Client Services Supervisor.

Job Responsibilities:

• Verify patient demographics and insurance benefits ensuring accuracy and eligibility to receive service
• Generate daily reports in electronic medical records system ensuring work queues are processed timely
• Schedule appointments for corporate clients 
• Maintain accurate and current electronic medical records
• Answer inbound calls and initiate outbound calls professionally resolving questions on services, scheduling and appointment follow-ups, escalating complex issues as needed
• Assist with additional duties as assigned

Requirements:

• Strong service focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, vendor and provider experiences
• Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
• Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
• Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
• Effectively act as a liaison between patients and Providers
• Ability to follow established office routines and organizational policies

Supervisory Responsibility

• This position has no supervisory responsibilities 

Education and Qualification Requirements:

• High School Diploma or equivalent; Associates degree in business, communications or related field preferred
• Minimum 1 year client-facing or coordination experience, medical office experience preferred
• Intermediate Microsoft Office Suite skills
• General knowledge of medical terminology and HIPAA; knowledge of EPIC (electronic medical records system) preferred

Work Environment:

• This job functions in a professional medical office environment, routinely using standard office equipment
• Sedentary, sitting for extended periods of time 

Work Schedule and Travel:

• Monday through Friday, 8:00am to 4:00pm
• Mileage reimbursement for eligible business travel