Field Services Specialist - Dallas, TX

Overview Lutron Services Company, Inc. has an immediate opening for a Field Services Specialist in the Dallas, Texas area. A successful Field Services Specialist will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment. In this position you would be a key part of our expanding Field Service team as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers. Responsibilities Deliver exemplary customer service to Lutron customers in the field Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commercial Systems while following field service procedures Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever-changing needs and priorities Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades) Serve as a technical expert for legacy systems and products Stay aligned to Lutron’s culture and values: Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications High School Diploma or GED equivalent required 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred Experience with troubleshooting electrical systems required Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required Willingness to travel 30% of the time required Valid driver’s license required Bi-lingual (English/Spanish) preferred Benefits Competitive compensation and benefits. Equal Opportunity Statement Lutron Electronics is an Equal Opportunity - Affinitive Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr Lutron Electronics