Inside Sales Account Manager

Job Title

Commercial Account Manager

Job Description

Under general direction, is responsible for creating, maintaining, and developing relationships as well as favorable contacts with current and potential accounts. Primary activities are related to contract review, customer relations, customer service, sales support, account profitability and order processing. Responsible for overseeing customer order files, relationship with each customer, high level of internal communications between external sales, purchasing, planning, engineering, metallurgy, operations, and accounting.

Essential duties and responsibilities include:

• Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system. Ensures that Customer's purchase orders are in place to replace forecasts prior to launch.
• Acts as the leading support for budgeting and LQE activities
• Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer and on an internal level (both on-site and within the Howmet Divisions).
• Develop and maintain positive customer internal relations. Demonstrates depth of relationships across the organization structure at Key accounts. Work through OTD and customer scorecards to achieve optimum rating, assists with monthly performance review reports
• Can lead Customer Visits/reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation to present the best possible impression of the company to customers and external visitors
• Develop and track customer milestones
• Proficient in the use of Excel, PowerPoint, and Word. Familiar with MRP systems and can learn all necessary systems to effectively perform their functions
• Identifies and drives for improvements in sales processes and systems
• Pursues open non-conforming submittals for disposition with customer. Capable of negotiating discounts with customer to make the sale
• Responsible for maintaining export licensing with international customers. Understanding of product both import/export and working with customs brokers
• Proactively research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, drawing on organization to resolve roadblocks, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering, and metallurgy in the initial contract review phase to ensure timely launch of customer orders
• Processes customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, responsible for commercial Contract review process and presentation of the CQRA pack to Quality, Engineering and planning generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)
• Must maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, understanding of drawings, prints, and customer specifications is required
• Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety, and procedures
• Some travel may be required in support of Customer Visits
• Attention to detail
• Performs related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Basic qualifications include:

• Bachelor's degree from an accredited institution in Business or Engineering.
• Minimum of 3 years B2B sales or account management related experience.
• Ability to travel up to 5%.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred qualifications include:

• Minimum 5 years of sales and/or management level experience.
• Experience within the aerospace industry, investment castings, coatings, or forged products.
• Proven customer relationship abilities and account management aptitude.
• Understanding of terms and conditions documents and commercial agreements.
• Basic knowledge of aircraft engine components, materials, technical drawings.
• Experience and intermediate proficiency with Microsoft Office programs (Word, Outlook, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Strong analytical skills; able to effectively problem solve and deliver on objectives.
• Display innovative thinking and creativity.
• Flexible and able to work with all levels of the organization.
• Demonstrated dependability and ability to work independently and with large teams.
• Ability to multi-task.

Physical demands include:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work environment includes:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.

Pay: $71,000 - $90,000/year. Exact compensation may vary based on skills, experience, and location.