Surgical Scheduler - FT - Day - CMG Call Center Newtown PA

Position Overview Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts. Coordinates special procedure needs with Organization departments, staff, and external resources. Gathers complete patient and procedure information. Schedules procedures and testing for patients at the hospital on a timely basis. Prepares and distributes schedules in accordance with established time frames. Works closely with physicians and office administration to schedule and maximize utilization of time. Obtains pre‑certification and authorizations from various insurance carriers to facilitate maximum utilization, efficiency, and minimal procedure‑related problems. Completes referrals and pre‑certifications for patients according to insurance requirements. Demonstrates willingness to assist co‑workers during periods of heightened patient activity. Works independently to assure prompt patient service on the telephone and at the front desk. Oversees the registration and checkout process and the handling of medical records to assure efficient patient flow through the office. Reviews routine issues, difficulties, and unusual circumstances with the physician promptly. Handles patient problems and complaints promptly. Refers difficult situations to the Director/Manager. Performs all medical receptionist duties, including answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co‑pays and fees, and completing related paperwork. Coordinates communication of follow‑up care needs/reminder cards to patients. Oversees filing of information into medical records according to established protocol, preparation, pulling and filling of charts, and purging of charts for effective record management. Plans daily schedule to maximize physician productivity in the practice. Coordinates/schedules other physician activities/programs with various CH departments. Coordinates hospital patient activity for doctors and the billing company. Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider. Works in conjunction with physicians and the Director/Manager to develop and implement a practice‑specific plan for the introduction and growth of the practice in the community. Requirements High School Diploma or GED. One‑year medical office or hospital setting experience. Physical Demands and Work Environment Frequent physical demands: Sitting, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion, talk or hear. Occasional physical demands: Standing, walking, climbing (e.g., stairs or ladders), carrying objects, push/pull, twisting, bending, reaching forward, reaching overhead, squat/kneel/crawl. Continuous physical demands: Lifting floor to waist 15 lbs., lifting waist level and above 10 lbs. Sensory requirements: Accurate near vision, accurate far vision, color discrimination, moderate depth perception, moderate hearing. Benefits Medical Plan Prescription drug coverage & in‑house employee pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) – Healthcare FSA – Dependent Care Retirement savings and investment plan Basic group term life and accidental death & dismemberment (AD&D) insurance Supplemental group term life & accidental death & dismemberment insurance Disability benefits – long‑term disability (LTD) Disability benefits – short‑term disability (STD) Employee assistance program Commuter transit Commuter parking Supplemental life insurance – voluntary life Spouse – voluntary life Employee – voluntary life Child voluntary legal services Voluntary accident, critical illness and hospital indemnity insurance Voluntary identity theft insurance Voluntary pet insurance Paid time‑off program Equal Opportunity Employer Notice Capital Health is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, veteran status, or disability status. #J-18808-Ljbffr Capital Health System, Inc.