Field Service Representative

Field Service Representative

Location: Cincinnati, OH, US, 45268 Work Arrangement: Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field.
• Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers' needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.

Job Requirements

BA of Mechanical or Electrical Engineering degree preferred. 3-5 years Mission-critical field service-related experience a plus. Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation Possess interpersonal and customer relationship management skills. Willing and able to share knowledge and conduct training to diverse audiences of varying size. Able to work independently and with minimal supervision. Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture: Collaborative entrepreneurial spirit Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people