Customer Service Representative

Do you love customer service and you’ve been doing it for more than a year? Then keep reading… How about growing your skills and income at a company where your attention to detail will be appreciated? As an CSR, you will be helping our residential and business customers, often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful. If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income. Your Responsibilities as a CSR As a Glass Doctor CSR, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills. Here’s what you’ll do: Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information. Enter all relevant customer information into the point-of-sale system. Sets appointments for flat projects to promptly close the sale. Assist Auto Glass Customers using open-ended questions to ensure Glass Doctor gets the best possible information about the vehicle. Promptly responds to email requests to secure the opportunity. Collect payment from customers for the work performed. Here’s What You Need to Succeed as an CSR Excel at Exceptional Customer Service: In this role, you are much more than just a customer service representative. You are delivering an exceptionally high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed. Have an Eye for Perfection: You’ll need a high level of attention to detail. Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs. Job Requirements One year or more of customer service experience preferred. Knowledge and understanding of the basic tools of the trade. Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle. Must be willing to complete a background check and drug screen. Strong organizational skills, able to multi-task, and can manage time. Outstanding phone skills. Strong computer and internet skills. Excellent interpersonal and communication skills (written and verbal). This Job Is NOT For You If . . . You say things in your head like 'A broken window - what's the big deal?' To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do. You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team. How We Take Care of Our Employees Flexible Schedule Paid Training Bonuses & Incentives PTO and Vacation The pay range for this position is $16.00 to $18.00 , depending on your level of experience as an CSR. At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for? Apply now. #J-18808-Ljbffr