Training Supervisor

About the Company SupplyHouse.com is an industry‑leading e‑commerce retailer of HVAC, plumbing, heating, and electrical supplies, operating nationwide since 2004. We are committed to fostering a supportive work environment where diversity, collaboration, and continuous learning are valued. Job Overview We are hiring a Training Supervisor for our Ohio Fulfillment Center network. The Training Supervisor reports to the Assistant General Manager and is responsible for designing, delivering, and managing employee training programs that enhance skill sets, ensure safety compliance, and drive operational excellence. Responsibilities Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals. Coordinate and deliver training for new hires and re‑training for existing team members to ensure SOPs are followed and observed. Participate in new‑hire orientation, reinforcing workplace safety methods and introducing company processes and performance expectations. Manage instructor‑led training and facilitate new‑hire roundtables and train‑the‑trainer sessions. Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments. Conduct regular training needs assessments to identify skill gaps across departments. Lead collaborative meetings with leadership to determine training needs and develop an administration process. Recommend continuous learning and development initiatives and identify enhancements to the current curriculum to improve productivity, accuracy, and safety. Cross‑train in various fulfillment center departments to support multiple distribution‑related functions and ensure well‑rounded program design. Maintain training documentation and records to track compliance and implementation of best practices. Ensure all training materials, SOPs, and online resources are accurate and up‑to‑date. Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules. Lead informational meetings to prepare and educate team members on new processes and procedures. Respond promptly to all personnel and performance‑related incidents. Coordinate with other departments on processes and procedures to align communication and best practices. Attend and participate in site leadership meetings. Exhibit professional standards and lead by example at all times. Requirements High school diploma or GED equivalent. Ability to push and pull objects up to 60 pounds independently (seek help or use equipment for tasks requiring more force). Ability to stand and walk for up to 8–10 hours and complete up to 20,000 steps per day. 2–4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment. Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards. Demonstrated ability to train, coach, and develop associates to achieve departmental goals. Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures. Strong understanding of safety practices and ability to promote a safe and compliant work environment. Fundamental understanding of inventory, supply‑chain, and logistics concepts. Proficiency with Microsoft Office applications (Word, Outlook, Excel). Strong problem‑solving and time‑management skills; keen attention to detail. Superior verbal and written communication skills. Ability to work independently, multitask, and follow process and standard procedures. Preferred Qualifications Prior experience collaborating cross‑functionally to implement process improvements or operational initiatives. Familiarity with performance management, including conducting feedback sessions and supporting employee development. Experience with learning management systems (LMS) or e‑learning content development tools. Benefits Comprehensive medical, dental, vision, and voluntary life insurance options. 401(k) with up to 4% company match. Paid vacation, sick time, voluntary time off, and holidays. Company‑paid life insurance and long‑term disability coverage. Discounts on auto, home, and pet insurance programs. Flexible spending account (FSA). Employee Assistance Program (EAP) offering confidential mental health, financial planning, and legal support. Stepping Up to Leadership professional development program. Company rewards and recognition program. Equal Opportunity SupplyHouse.com is an Equal Opportunity Employer that strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position. All employees and applicants are treated as individuals and with respect, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Background Investigation We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. #J-18808-Ljbffr