Mail Production Specialist

Job Description

Job Description

Job Description:

Mail Production Specialist

Position Purpose

The Mail Production Specialist is responsible for distributing incoming and outgoing correspondence in a high-volume, production-based environment, ensuring accuracy, quality, and timely processing.

Education & Experience

·                     High school diploma or equivalent required

·                     3 months to 1 year of production-related experience preferred

Key Responsibilities

·                     Open, sort, and prepare incoming correspondence

·                     Scan and image incoming documents

·                     Record specified incoming documents accurately

·                     Appropriately file imaged claims, appeals, adjustments, and inferior-quality imaged claims

·                     Generate and mail correspondence related to submission errors

·                     Maintain accurate records, files, and processing documentation

·                     Meet established departmental production and quality standards

·                     Assist team members in other areas (in-office or remote) to align with business needs

·                     Lift and move totes weighing 35–40 pounds as required

Work Schedule & Overtime Requirements

·                     Standard schedule: 8:00 AM – 4:30 PM CST (40 hours per week)

·                     Mandatory overtime required based on daily mail volume

·                     Overtime flexes according to mail counts, with up to 8 hours of OT per week

Work Environment

·                     Production-based mailroom environment

·                     Processes claims mail for enterprise departments

·                     Fast-paced setting with fluctuating workload volumes

Story Behind the Need

·                     Supports a health plan or enterprise business unit

·                     Team operates in a collaborative, production-focused environment

·                     Responsible for processing claims-related mail for multiple departments

·                     Temporary staff are hired to provide workforce flexibility and meet changing staffing demands

Typical Day in the Role

·                     Perform daily mail processing tasks while meeting quality and production goals

·                     Open, sort, image, and file incoming documents

·                     Maintain accurate processing records

·                     Collaborate with team members to support operational needs

·                     Adjust workload and hours based on mail volume and overtime requirements

Compelling Story & Candidate Value Proposition

What Makes This Role Interesting

This role offers a dynamic and engaging work environment where employees can see tangible results from their efforts each day. The fast-paced, hands-on nature of the position makes it ideal for individuals who enjoy staying active, organized, and focused on task completion.

Team Culture

The team culture is collaborative, supportive, and driven by a shared commitment to accuracy and efficiency. Team members work closely together to meet deadlines, uphold quality standards, and contribute to a respectful and inclusive workplace.

Competitive Market Comparison

Compared to similar entry-level roles in retail or warehousing, this position offers limited customer interaction, making it well-suited for individuals who prefer behind-the-scenes work.

Unique Selling Points

·                     Opportunity to work in a secure and well-established industry

Value Added / Experience Gained

·                     Development of time management, organization, and attention-to-detail skills

·                     Hands-on experience in logistics and supply chain operations

·                     Exposure to a growing operational area across multiple industries

Candidate Requirements

Education

·                     High school diploma or equivalent

Experience

·                     Preferred: 3 months to 1 year of production-related experience

Licensure

·                     Not applicable

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.