Front Desk Receptionist

Job Description

Job Description

We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

Hotel Front Desk Responsibilities:

• Check guests in and out.
• Receive and manage reservations made online and telephonically.
• Verify guests' payment methods during check-in.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Keep abreast of attractions that may be of interest to guests.

Hotel Front Desk Requirements:

• High school qualification or equivalent.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.