Managing Director

Managing Director For Housing Choice Voucher Program

Quadel is seeking a Managing Director to provide senior-level leadership for the administration of the Housing Choice Voucher Program, operating under contract with Miami-Dade County Housing and Community Development. This position is intended for an experienced housing leader with a strong record of managing program performance, compliance, and high-volume operations in a complex regulatory environment. The Managing Director will play a key role in strengthening program oversight and ensuring consistent performance, regulatory compliance, and high-quality service delivery at scale. This role is accountable for program performance, compliance, and day-to-day execution across all core functions, including intake, leasing, recertifications, inspections, landlord engagement, customer experience and quality control. The Managing Director operates in a highly accountable environment with direct visibility to the client agency, the community and HUD.

Program Context The program includes approximately 15,000 vouchers across multiple funding streams, including Housing Choice Voucher, VASH, EHV, and other special programs. The program operates at significant scale with high transaction volume, including thousands of annual recertifications, interims, moves, inspections, and admissions. The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements, the Administrative Plan, and contract obligations.

If this opportunity reflects your experience and you are seeking the next step in your leadership career, we encourage you to apply and help shape the future of affordable housing.

Performance and Operational Responsibilities

• Maintain voucher utilization at or above required thresholds, including sustained performance at or above 95 percent utilization
• Drive SEMAP performance across all applicable indicators
• Eliminate backlogs and ensure timely processing across all program functions
• Establish and monitor performance metrics, dashboards, and corrective action plans

Operations Direct and oversee all HCV operations

• Oversee all HCV operations, including waiting list, eligibility, admissions, leasing, recertifications, interims, portability, and terminations
• Ensure high volume transactions are processed accurately and on time
• Lead landlord services, including onboarding, issue resolution, and retention
• Ensure consistency and standardization across all operational workflows

Inspections and Compliance Responsible for program integrity.

• Oversee inspection operations, including annual inspections and NSPIRE implementation
• Ensure compliance with HUD standards, enforcement protocols, and required timelines
• Monitor owner performance and enforce compliance when standards are not met

Quality Control and Data Integrity Maintain full accountability for the accuracy of program data and compliance with reporting requirements.

• Oversee a quality control program aligned with contract requirements, SEMAP and HUD requirements
• Ensure accurate and timely reporting to HUD systems
• Lead internal audits, error correction, and program integrity efforts
• Oversee fraud, waste, and abuse investigations when required

Customer Experience Establish and maintain service standards.

• Oversee call center operations and customer service delivery
• Ensure timely resolution of participant and landlord inquiries
• Improve customer experience through process improvements and technology

Financial and Utilization Management Oversee financial performance and program utilization.

• Oversee voucher utilization forecasting and budget alignment
• Monitor financial performance and administrative fee impacts
• Ensure accurate reporting through HUD tools and internal dashboards
• Manage accounts receivable and financial reconciliation activities

What Our Ideal Candidate Will Bring

We are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high accountability environment. This role requires a combination of regulatory expertise, operational discipline, and the ability to lead teams through complex, high volume program execution. Equally important is a commitment to delivering a high-quality customer experience for applicants, participants and landlords, ensuring services are responsive, accessible, and consistent across all program interactions.

Leadership and Operational Capability

• Demonstrated ability to lead a large scale Housing Choice Voucher program with direct accountability for performance, compliance, and service delivery, in alignment with organizational goals.
• Proven track record improving voucher utilization, lease-up rates, program efficiency, and customer experience.
• Ability to align day-to-day operations with program requirements, funding constraints, and client expectations.
• Strong leadership of multi-functional teams in high volume, performance driven environments.

Program Management and Performance

• Extensive experience overseeing Housing Choice Voucher (HCV) programs and related rental assistance initiatives.
• Demonstrated success managing voucher utilization, lease-up rates, landlord participation, inspection performance, and participant experience.
• Experience overseeing budgeting and resource planning.
• Strong focus on compliance, quality control, and data integrity.
• Experience using data and performance metrics to drive decision making and corrective action.

Stakeholder and Client Engagement

• Experience building and maintaining high-level relationships with public housing authorities, government agencies, nonprofit partners, developers, and community stakeholders.
• Ability to manage client relationships in a high visibility, contract driven environment.

Organizational Leadership

• Senior leadership experience fostering a culture of collaboration and accountability across internal teams.
• Skill in supporting organizational growth by identifying capacity needs, shaping staffing strategies, and guiding operational development.
• Strong alignment of mission, strategy, and day-to-day execution.

Qualifications

• Bachelor's Degree required, along with a Minimum of seven (7) years of senior leadership experience with direct responsibility for the administration of public or private housing programs and/or assisted housing programs.
• Deep understanding of voucher programs, including Housing Choice Voucher (HCV) operations, regulatory frameworks, landlord engagement, and participant support.
• Strong strategic thinking, communication, and relationship-building skills.
• Ability to obtain and maintain program-related certifications as required.
• Clear commitment to equity, resident voice, and community-driven solutions.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

Physical Demands and Work Environment

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

If this opportunity aligns with your experience and you are ready to take the next step in senior public-sector leadership, we encourage you to apply. This role offers the opportunity to shape housing initiatives, influence long-term strategy, and make a meaningful impact on affordable housing outcomes for families and communities across Miami-Dade County. Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. Employment is contingent upon successful completion of pre-employment requirements, which may include background screening and verification of credentials. This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities. ***Relocation Package Available***