IT Specialist

Job Title: IT Specialist Location: Pomona, CA (In-office) Position Type: Full-time Vacancy Status: This position is vacant AI Disclosure in Hiring: We use artificial intelligence to screen, assess and select applicants Job Summary The IT Specialist supports the day-to-day operation, maintenance, and improvement of Bimeda’s information technology environment. This role focuses on providing reliable technical support, maintaining IT systems and infrastructure, and assisting with IT projects to ensure business continuity and efficient service delivery. Role Specific Requirements Provide technical support for IT infrastructure, systems, and end users. Troubleshoot and resolve hardware, software, and network issues. Administer and maintain server, network, and cloud environments with oversight from senior IT staff. Monitor, analyze, and resolve system performance issues; elevate complex or unresolved issues to senior staff. Support implementation of IT upgrades, patches, and system changes. Assist with cybersecurity controls, endpoint protection, and access management. Maintain accurate documentation of systems, procedures, and support activities. Respond to service desk tickets within defined service levels. Collaborate with cross‑functional teams to support business operations. Serve as a point of escalation for issues beyond the scope of Level1 staff and drive issues to resolution. Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve. Competencies Required for the Role EFFECTIVE COMMUNICATION - Is the ability to convey information to another effectively and efficiently, to listen –help facilitate sharing of information between people. It is about understanding the emotional intention behind the information. The ability to express oneself clearly in conversations, confirm understanding, communicate using data and facts whilst adapting to one’s audience. Exhibit willingness to listen, and show respect for oneself and others in interactions with others. Express oneself clearly in verbal and business writing. FOSTERING COLLABORATION/TEAMWORK - is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance. Respects others. ACCOUNTABILITY/EXECUTION – A willingness to accept responsibility or to account for one’s actions. Accountability is when an individual or a department experiences consequences for their performance or actions. PROBLEM‑SOLVING – Is the ability to find solutions to complex problems quickly; know how to identify problems and strengths; good analytical skills. PLANNING – is the process of thinking about and organizing the activities required to achieve a desired goal. Required Associate’s or bachelor’s degree in Information Technology or related field, or equivalent experience. 3–5 years of IT support or systems administration experience. Experience supporting users in a business or manufacturing environment preferred. Working knowledge of Windows environments, networks, and common enterprise tools. Ability to manage multiple tasks and priorities. Hands‑on knowledge of VMWare Virtualization platform, Windows and Linux Server administration, Active Directory Administration and M365/Azure administration. 401(k) plan for retirement savings Paid time off (vacation, sick leave, holidays) Life insurance Employee assistance program Equal Opportunity & Accessibility At Bimeda we are committed to fostering an inclusive, barrier‑free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs. We are committed to an inclusive and accessible recruitment process. We are an equal‑opportunity employer and assess candidates based on skills and experience. #J-18808-Ljbffr