Community Program Manager

Community Program Manager (Contract)Payrate range: $150-160 per hour depending on experienceDuration: 6-month contract (possibility of extension)Extension/Conversion: Potential to extendLocation: Preferred SF; otherwise remoteOnsite Schedule: 2–3 days/week, flexible on which daysInterview Rounds: Hiring Manager screen, plus possibly 2 additional roundsRussell Tobin is partnering with a leading, fast-growing technology company to hire a Community Program Manager. This role will support the day-to-day operations of community member programs, including onboarding, communications, engagement, member management, and the processes that help programs scale effectively. This is an excellent opportunity for a Community Program Manager who thrives in a fast-paced technology environment and brings strong experience in community program operations, member engagement, online community management, and building efficient processes and systems. The ideal candidate will be highly organized, detail-oriented, comfortable working in ambiguity, and experienced in gathering and synthesizing community feedback to support product and cross-functional teams.Responsibilities:Run the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spacesBuild and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can runBuild direct relationships with program members, understand what they're working on and what they need, and act as their advocate internallyStand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groupsRecruit and match community members to product feedback opportunities based on criteria product teams defineDesign and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teamsPartner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actionedTrack program health and feedback impact, reporting on participation, throughput, and outcomesHelp manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teams.Moderate with good judgment, modeling the culture we want and handling sensitive situations thoughtfullyIdentify what's working and what isn't across programs and propose improvementsRequirements:Experience managing a developer community program or an enterprise/B2B customer community program (for example ambassador, advocate, champion, or MVP programs), including member operations and communicationsExperience building operational systems for a community or customer program, such as intake workflows, member tracking, and documentation that others can runExperience running structured feedback, beta, or user testing cycles with external participantsExperience managing or moderating an online community on a platform like Discord, Reddit, Slack, or a forumStrong written communication skills, including the ability to synthesize qualitative input into clear, decision-ready summariesHands-on experience with community and collaboration tooling (for example moderation and bot tools, survey or form tools, and spreadsheets or lightweight databases)Comfort operating in ambiguity and building processes where none existPreferred qualifications:Experience with both developer and enterprise community programsExperience working directly with product or research teams to route user feedback into roadmaps.Familiarity with confidentiality and early-access program management, including NDAs and trusted-tester cohortsEnough technical fluency to use Claude and similar tools in your own work, including to automate parts of your own operationsExperience building community programs from early stages through meaningful growthFor workers in the United States, PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates